ComplaintsforBlueprint Registry LLC

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We used this website to set up a registry for donations from parents for an event for the senior class. Cash donations totaling $1907.99 were received for purchasing items or direct donations to purchase items not on registry. On May 21st, I requested the funds be deposited to my account as I had purchased the items directly for the event. Received email saying the funds would be transferred within 5-7 business days. When I did not receive I emailed the company asking for an update. They emailed me back today on June 4, 2024 saying I needed to email them my driver's license or social security number because processing company Stripe would not process the payment since my name was different than the name of the event. I told rep I was not comfortable sending that via email and she just sent a link saying I needed to send it. I have called company saying that type of info should be encrypted not sent via email but also asking why they did not ask for that info before now when the request was first put in and held the funds without following up. I now in looking at the BBB website am finding others experiencing same issues with money not being sent to the parties involved. I would like to have the funds sent to me and if verification of my identity is needed then I would like to have a secure way to send that not just in an email. I am concerned about fraud that could take place

  Business response

  06/26/2024

  Hello *****,

  Thank You for reaching out about your concerns today. We are very sorry for the inconvenience experienced with redeeming your redemption.  Due to attempting to avoid fraudulent activity we are required to ask for an ID when the name on the account does not match the card holder's information.   After looking further into this, we were able to process the funds on 6/14/24. We will be working on reviewing this process so we can make the experience of redeeming your redemptions easier. We hope we can keep providing you services for your registry donations in the future.

  Best,

  *******

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The business finally issued a disbursement to my bank account for the funds owed.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We used Blueprint Registry for our wedding registry and requested cash funds. We received a total of $4,080 as of 3/20/2024. I requested a bank transfer (advertised as free and easy) on that day 3/20. Received a confirmation of the request to transfer and that it would take 5-7 days to complete the processing. On 3/27/2024, I received a confirmation email saying the request to transfer funds had been successfully processed and I should see the amount in my bank account in 5-7 days. On 4/6/2024, I reached out to my bank, *********** and they do not have any record of any pending transfer for that amount or from that company. They suggested I reach out to the company and try to resolve via a conference call. The company doesnt have support on weekends, so I left a voicemail as well as sent an email. I looked online and the first thing that pops up are other consumers reporting the same issue with this company.

  Business response

  05/15/2024

  Hello ********,

  Thank you for reaching out to us. We are sorry for any inconvenience that you experienced while redeeming your cash gift funds. 

  I see that your redemption was processed and deposited on 4/17/24 for the amount of $4,080.00 USD.  With funds as large as this, banks may have different processing times outside of our blueprint processing timeframes.

  Again, I am sorry for any inconveniences caused. Thank you for understanding.

  Best,
  Blueprint Registry

• Initial Complaint

  01/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is a registry website. Some of our wedding guests have contributed cash funds to the website, but we are unable to redeem them (over $400 worth). I have been calling and emailing Blueprint nearly every day for almost a month, and they have never answered or contacted me back. Essentially, they are holding our money hostage.

  Business response

  05/15/2024

  Hello ***,

  Thank you for reaching out to us. We are sorry for the inconvenience you experienced with your E-gift Card redemption.

  *****'s Bridal, LLC filed for bankruptcy and became a new company when there was a transition of ownership on July 21, 2023 which ended the contract with our gift card processor. I want to apologize for the inconvenience it caused you. After we spoke by phone, we attempted to find a solution to get your gift card resent. Our solution was to refund the original purchaser for the amount of the gift card and was completed on March 11th to ***********************. 

  Again, I am sorry for any inconveniences caused. Thank you for understanding.

  Best,

  Blueprint Registry

• Initial Complaint

  02/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We are using Blueprint for our wedding registry. We created our account in June 2022 and created our wedding registry in October 2022. For our wedding registry, some guests wanted the option to gift us cash gifts through Blueprint under the impression that it was more convenient than sending a check. Blueprint engaged in false advertising by positioning itself as a convenient alternative for cash gifts and indicating cash gift funds could be removed as cash with no associated fees at any time.After creating our registry, we have over $2000 in cash gifts which Blueprint is now charging a fee to remove the money prior to May 6th, 2023.Guests have already contributed cash and are not entitled to a refund. Over $2000 in cash is being held by Blueprint and they are refusing to release the money under the original terms advertised. The fee and multi-month wait timeline was not disclosed when the registry was created or when guests contributed money, Blueprint is effectively functioning as a bank holding large volumes of cash funds but not allowing customers to access that money without paying hidden fees

  Business response

  02/02/2023

  Hello,

  I am so sorry you felt that our company was practicing false advertisement. I do understand the frustration of having to wait for your funds. All of our policies and wait times, along with redemption methods are listed in multiple areas on our website. We offer many different ways to redeem funds, one being a free bank transfer after the event date. This restriction is to allow us to continue to make this service free as we absorb any transfer fee for that method instead of passing it along to registrants.

  Our policies are to make sure you receive all funds. We do urge all registrants to read through our help center articles for these types of policies and restrictions before signing up for our services.

  We have allowed a one time exception and changed the date to receive the funds that are available right now. we certainly do apologize for any inconvenience and confusion around our policy. If you have any additional questions or concerns, please feel free to contact us at *******************************. 

  Best, 

  Your Blueprint Registries Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩