ComplaintsforCapital Local Services Inc

• Initial Complaint

  12/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We purchased a chimney rebuild summer 2022 and since in fall 2023 weve had leaks in our fireplace and heavy leaking down our chimney in our house. Ive scheduled 5 appointments and no one has shown up. I cant even speak with any installers or the project managers we worked with.Everything seemed good about this company but now its like they never existed. They did a very poor job and and we need them to fix our chimney but they are the ghosting us.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new woodstove insert from Capital Local Services. They installed it. It does not work. I called them and one of their people came out and confirmed it did not work. They said they would fix it on September 28th. They did not call or show up. I have called 5 times since and they said they would call back. They never called back on any of these calls. Now they just hang up when I call.

  Business response

  10/26/2022

  Hi , 

  Sorry I wasn't available to respond 

  This issue will be resolved will contact the client today 

  And update once it's done.  

   

  Thank you for the email 

  I will make sure it will be taken care of. 

   

  *** .

   

  Customer response

  11/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you to the Better Business Bureau for getting this company to respond, as they never would have responded without your help.  I will never use this business again.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 8, a technician came to complete a chimney inspection and cleaning. He claims there was sever buildup in the chimney and showed photos, which I now have realized may not have been of my actual chimney. He then said I needed a new chimney cap installed to be up to code. He said he cleaned the chimney, but I now have significant doubts that work was actually accomplished. He said he would order the chimney cap and come back to install it within 2 weeks. He has not returned to install it and my phone calls to the business are now being ignored. All work, including the uninstalled chimney cap, have already been paid for ($1,830). The website and address listed on the invoice do not exist and are not actually connected to any business. The phone number and the billing/payment app he used (workiz) are connected to this business, Capital Local Services.

  Business response

  10/28/2022

  Hi 

  We checked the client complaint and he was right he tried to record us few times and reach to voice mail, unfortunately it was the exact time we had a problem in our line services we couldn't receive any messages for almost 2 weeks until the problem was resolved. 

  we deeply apologize for that and we will receive out to the client to resolve this problem with the cap and offer him 20% off for next year maintenance cleaning. 

   

  Thanks for your email 

  And we make sure it will be taken care of.  

  ***.

  Customer response

  10/31/2022

   
  Complaint: 18169314
  
  I am rejecting this response because:

  I have not received any response or contact from the business (by phone, voicemail, or email) as they state in their response. And they still have not completed work that was paid for. 

  
  Sincerely,
  
  *** Flower

  Business response

  11/01/2022

  Hi ,

  Our office manager did reach out 2 days ago and yesterday he was emailing and spoke on the phone to try to resolve the issue. 

  We committed to finish job. And the manager asked more information and received pictures from the client.  

   

  We never ignore any client or complaints and we want the issue to be completed and the client satisfied. 

   

  Thanks 

  *******

  Customer response

  11/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩