Business ProfileforKaiser Permanente of Washington

My daughter and I were enrolled in an insurance plan through Kaiser Permanente at the start of 2024. We paid the ***************** premium and set up auto pay. In February, the auto payment did not process due to a glitch in the Kaiser website. The card used for autopay was valid and used successfully for autopay in January. I was notified on February 22 that the autopayment did not process. I called Kaiser and was told their autopay system was having issues. I manually paid in full for the February and *************** premiums on March 5. On March 22, I received a letter from Kaiser stating that my insurance policy was cancelled effective January 31 due to non-payment of premiums. I filed an appeal requesting reinstatement of the insurance policy, noting that the premiums were paid in full. Kaiser denied the appeal. Kaiser has acknowledged receiving the premium payments and has stated they will refund the premium payments for February and March, however they are still claiming the policy was cancelled due to non-payment of premiums. Because Kaiser is claiming that the policy was cancelled due to non-payment of premiums, I am unable to sign up for another policy or qualify for COBRA. My daughter and I are effectively banned from signing up for health insurance for the remainder of 2024 because of Kaiser's refusal to accept our insurance premium payments and back date the policy cancellation date. In 2023, I had two unexpected surgeries and paid the legal maximum allowable out of pocket amount. In 2023, I also had a one month late payment of my insurance premium and Kaiser did not cancel coverage or threaten to cancel coverage. It is my belief that Kaiser cancelled my insurance coverage this year because they saw me as high risk and non-profitable. Kaisers actions violate my legal right to health care. My request to Kaiser is to either reinstate the policy, or provide a policy cancelation date of March 31 to allow me to sign up for health insurance elsewhere.