ComplaintsforSea Mar Community Health Centers

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Sea Mar has been receiving negative reviews for years and there hasnt been any change. Sea Mar provides medical and behavioral care for people who are low income/have state insurance. This is the only clinic that majorly accepts this insurance in my area. With that said, I have had to fire them due to feeling unsafe being treated by them. I have no other medical options now. The Drs push medications without treating the underlying issue, they are booked months out, the reception team make it impossible to reach the medical team or to be seen. My appointments have been not scheduled but told it was, scheduled incorrectly or Ive even had a Dr no show on me. The reception team also have a history of snapping at patients over the phone and even hanging up on me. I was even transferred while I was mid sentence today. I have spoken with numerous supervisors who end up arguing with me that their staff are fully trained. I waited months for a referral and told it was never in my chart but it was in fact there after all. I have been marked as a no show to appointments I arrived for but the dr no showed. After hours lines dont communicate with clinic. Dr tried changing psych meds Ive been on for years within the first 10 minutes of meeting her.

• Initial Complaint

  12/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have had Depression/anxiety for about two years. I saw ***************************, a psychiatrist, Sept. 1st. I told her that I had drug-resistant depression for ********************************************** find other viable solutions. All she wanted was to prescribe MORE DRUGS to me. I wanted a letter of reference for ECT and for ketamine treatment. Both are statistically MORE EFFECTIVE than the usual pharmaceutical drugs that are offered. She totally refused to help me and even refused to write a letter of referral so that I would become a 'legitimate patient' in the eyes of these hospital and medical centers that offer these treatments. Her services were horrendous and she had no interest in helping me. I had an appointment with *************************, a psychiatric nurse, on November 30th. I tried to connect at 3 p.m. several times on Zoom, as I was supposed to. She disconnected me every time. Finally, I get a call from a secretary at 3:15 p.m. stating that she wants to do a screening before my session and then she proceeds to ask me my name, birth date, and the medicines that I am presently taking. I tell her this is all redundant information and *************** has all this information at her disposal and that we had gone over it during our last session. The secretary then says I will tell *************** that and implies that our session will begin shortly. *************** then never connects with me nor does she answer my questions when my appointment was canceled. Later, she says that I did NOT go through the screening interview and therefore, I was NOT eligible for our session. I retorted that this entire treatment was both unprofessional and unethical, and that her secretary should have told me explicitly that my session was being canceled. I contacted the director of the program in *********, and she just said, "What do you want me to do?" I said it was self-evident. I am seeking to contact the head of Sea Mar in *******.

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