ComplaintsforJobScan

• Initial Complaint

  12/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transactions date: 01/30/23, 04/30/23, 07/30/23, 10/30/23 each time $89.95.The site offers free trial, after a couple days, you can keep the free membership.I started the account in January, I opted for a free account and the last time I used a jobscan was 10 months ago. I realized the debit in my **** in October and reach out to them on December 2nd. I sent all information, cc number, copy of my account, email. Every time I check on them, they ask for everything again. I contacted my Card and request the dispute, but they can't request the money from January, April and July. I needed to request the bank to block them, because I cannot trust they won't charge me again once they confirm my account is free. And I cannot understand, if they confirm that, why they are taking so long to refund my money.I sent them, I think 8 emails. **** and *******, say they need to look further. No solution.This is a genuine way to keep money that it is not authorized. And the way they charge, not being monthly it makes harder to follow up. That is the reason it took me a while to see it. When I saw the charges in October, I realized I was not using that for a long time, and even if it I was, That is a free account, they were not supposed to be charging me.

  Customer response

  12/26/2023

  I received another e-mail from the provider. Asking again the same question about the charges and the credit card that was charged. I have already provided the card number since the first time when I was requested. 

  Business response

  12/27/2023

  Good Day!

  Upon reviewing the provided information, it seems that the email address linked to the account has been a free account without any associated payment records.

  * Alternate email address that the customer may have used to register for a premium account. 

  * Last 4 digits of the card and amount of charge

  Despite the customer's cooperation in providing the last 4 digits of the card used for payment, regrettably, we're still unable to locate the specific charges on our end.

  We have asked if there were any changes in the card number from the period involved but we still have not gotten an answer as well. In the meantime, we've also advised exploring the option of disputing the charges directly with your bank. This will allow the bank to reach out to us directly, facilitating a more streamlined resolution process.

  Customer response

  12/27/2023

   
  Complaint: 21026190
  
  I am rejecting this response because:

  There is NO changes in the card. I have shown the charges in the card with the same card number. I don't know what requires further investigation once my money was collected.

  I am not able to request from the credit card because they are not able to resolve this issue, past from October 2023.

  The business is delaying the refund by any means, instead of even with proof of charging, paying me back.

  
  Sincerely,
  
  *****************************

  Business response

  01/04/2024

  This was settled privately with the customer. The customer was refunded after the discovery of a card number change/ expiry within the disputed period. 

  Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩