ComplaintsforReceivable Management Services LLC
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Complaint Details
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Initial Complaint
08/10/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with Progressive, I do not have a contract with Receivable Management Services LLC, they did not provide me with the original contract as I requested.Business response
08/14/2024
Dear *****************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on June 1, 2024. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to you by our client on June 3, 2024. Our records indicate we have not had any contact with you and were unaware of your dispute.
Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is *******. Please allow up to 45 days for your credit report to update.
In addition, we obtained the attached invoice related to the insurance coverage on a 2022 *** M4,effective October 19, 2023 through April 19, ***** for your records.
Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.
Sincerely,
***********************************
Compliance Department
************Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
07/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Receivable Management Services LLC .I do not have a contract with Source Receivables Management, they did not provide me with the original contract as I requested.Business response
07/22/2024
Dear ******************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond.********************* placed your account in our office for collections on January 20, 2024. A letter notifying you of the account placement and allowing 30 days to dispute the charges was mailed to the address provided by our client on January 23, 2024. Our records indicate we have not had any contact with you and were unaware of your dispute.
Upon receipt of your letter to the BBB, we closed your account in our office and initiated removal of any credit reporting placed by our company. The reference number associated with this removal is 8956197.Please allow up to 45 days for your credit report to update.
In addition, we obtained the attached invoice related to the insurance coverage on a 2019 ***** Accord and a 2017 Kia ******** effective September 16, 2023 through December 8, 2023 for your records.
Should you wish to discuss your account further, please contact ********************* directly at 800-PROGRESSIVE.
Sincerely,
***********************************
Compliance Department
************Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The collection is already resolved(paid).Customer response
06/28/2024
The account is already paid. I would like to have the account deleted from my personal credit report, I would like to improve my credit score!Business response
07/05/2024
Dear ************,
Thank you for your letter to the Better Business Bureau (BBB) and for providing us with an opportunity to respond. ********************* placed your account in our office for collections on October 10, 2022.
On December 23, 2022, we received your payment in the amount of $88.52, satisfying the balance in full, and the account subsequently closed in our office.
On February 7, March 7, April 5, and May 5, 2023,we updated your credit report to reflect the paid status of the account, as is required by the FCRA.
We will not be able to remove any credit reporting placed by The Receivable Management Services LLC due to our obligation to the FCRA.
Should you wish to discuss the account further, please contact ********************* directly at 800-PROGRESSIVE.Sincerely,
********************************** Manager
Compliance Department
************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.