ComplaintsforRoyal Caribbean
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I traveled on wonders of the sea and returned over Easter. I was charged $726 on my bank account the day after I arrived back from Port the day I arrived they told me that my debit card was not going through and then I had to sign papers saying that I would pay for it which I did and then like I said the next day the charge came through all my bank account and now they are saying that I still owe that money I have proof that I have paid it and they won’t let me book any trips until it’s cleared upInitial Complaint
08/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Called July 8th about a refund. Needed it to go on a different card. I’ve requested for a call back and never get it. When on hold it’s more then an hour. I get emails about wanting to resolve but no call back. If I don’t hear back I will have my attorney reach out.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.