ComplaintsforSeabourn Cruise Line Inc

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I took a cruise with Seabourn (Booking # CD2V6T) from Nov *****, 2023 to Antarctica. During this time, I had a $200 microphone stolen from my bag while Seabourn representatives were handling my bag during transfer from ************ to Ushuai (Seabourn chartered a flight for all guests). It was clear that they had gone through it, but the representatives on the ship did nothing and told me to contact the a representative on the ground during my way home (there was no Seabourn representative). Additionally, they guarantee guests are 2 x 2 on the charter flight (european business style) which an onboard representative confirmed with me. They put me and my travel companion on aisle seats on the return flight next to two other couples, so we did not have the same experience (normal economy instead of european business) as all of the other passengers on the ship. This is disappointing as we paid the same amount of money as other passengers for a lesser experience.I followed up with Seabourn upon returning home, and they replied and told me they had no accountability for the microphone (despite chartering the flight and handling my bag) and that the flight just works out like that sometimes. I find this incredibly disappointing for the price-point and believe I am *********** compensation for:1) Theft that occurred onboard while my bag was in their hands 2) A downgrade in charter flight service Thanks,****

  Business response

  12/22/2023

  December 21, 2023
  
  ****************************
  Email: *****************************
  
  RE: Case: 1-9982365741
         Booking: CD2V6T
  
  Dear Mr. ******************* you for taking the time to speak with me last Friday regarding your Seabourn Venture sailing.
  
  We also appreciate the feedback that you have provided in your guest survey. This has been passed on to the relevant departments for their information and review. 
  
  We are sorry that a microphone was taken from your luggage at some point on your journey from your hotel to the ship. As per our conversation, our shipboard staff communicated with the port authority to try and locate the item, which was unsuccessful, and we have not received any further communication that the item has been found. We kindly ask that you follow up with the airline Jetsmart or pursue a claim through your travel insurance for further assistance as the matter is considered closed for our part. A goodwill gesture of $224 of future cruise credit was offered when speaking with you as a resolution in this matter but you declined.
  
  After consulting with ***************** in review of all the issues you have raised in this case and finding a suitable resolution. We are unfortunately unable to honor your specific request for a future upgrade to a Panoramic Suite.Understanding this will be met with disappointment, we would like to extend to you a special suite upgrade, subject to availability, on one of your future sailings of 14 days or less with Seabourn, which you may utilize on either reference CMVT7Q or CMVH7C. This special offer is combinable with any other applicable promotions, and it offers you exclusively a Verandah Suite assignment, of your preference, based on the lowest Suite rate available for your chosen sailing. Since Suite accommodations vary by ship, the specific upgrade offered is dependent upon the ship booked and will be determined by the Guest ********************* Upon your request to which Seabourn sailing to apply this upgrade, please forward this original letter to Guest Relations, and we will make every effort to provide the best possible upgrade for you based on your wishes.
  
  We regret your disappointment with this decision, but in order to maintain our standards of being fair and equitable, we are not in a position to make an exception in this instance. We are sorry that the final outcome is not more favorable. We hope you can understand our decision in this matter.
  
  Sincerely,
  
  LauraBiddlecombe
  Special Advisor
  Office of the President
  w| www.seabourn.com
  
  
  

  Customer response

  12/27/2023

   
  Complaint: 20959437
  
  While I appreciate their effort in providing a response, I must express my dissatisfaction with the content and resolution proposed. My concerns remain unaddressed, and the offered compensation does not adequately rectify the issues I encountered during my recent cruise experience with Seabourn.
  

  Firstly, the proposed compensation for the stolen microphone is impractical and lacks fairness. Requiring me to book another cruise to obtain a refund is neither reasonable nor equitable, especially considering the urgency of my need for the microphone in connection with my job. I find it unacceptable that I must invest further in Seabourn to resolve an issue that occurred under their supervision.

  
  Secondly, Seabourn's claim of providing fair and equitable compensation falls short when evaluating the charter flight downgrade. Despite their assurance of fairness, my experience was marred by a downgrade from a business class seat with an open middle seat to an economy class seat (all other passengers in all rows but ours has open middle seats). This discrepancy contradicts their commitment to fairness and raises concerns about the accuracy of their representation.
  

  Furthermore, the purported compensation for the veranda suite differentiation is questionable. Seabourn suggests that their offer constitutes goodwill, but the reality is that there is negligible distinction between the various ************** on their ships. This renders the proposed compensation as neither meaningful nor reflective of a genuine gesture of goodwill.

  
  My disappointment extends beyond the compensation issues. Seabourn's overall response has left me with the impression that they are not fully committed to addressing their mistakes and ensuring customer satisfaction. The handling of my concerns, coupled with a lackluster cruise experience, diminishes my confidence in Seabourn's commitment to delivering a high-quality service.
  

  Lastly, my attempts to communicate with Seabourn through multiple emails, phone calls, and interactions with customer service on the ship were met with consistent ignorance. It was only through the initiation of a BBB complaint that I managed to elicit a response. This raises concerns about Seabourn's responsiveness and willingness to address customer issues proactively. 

  
  In light of the aforementioned issues, I urge the Better Business Bureau to reevaluate Seabourn Cruises' response and facilitate a fair and just resolution to my concerns. The issues raised extend beyond mere compensation; they reflect a broader problem in the company's commitment to customer satisfaction.
  Thank you for your attention to this matter, and I appreciate the BBB's role in ensuring consumer rights and fair business practices.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My personal cruise consultant has not responded to my repeated emails and voicemails. Last contact was August 2.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My party of (4) booked an ****** cruise with Seabourn. The pricing was attractive and they provided a $2,000 flight credit per person. Because we booked early, flight booking was not available. When flight booking was availble through Seabourn, we asked to be provided with flight options from *** to ******, and a return to *** from *********. They provided flight options that were reasonable, but in Economy. We asked what would be required to book us in First Class, thinking that surely a First Class ticket was less than the $2,000 credit. Seasbourn responded in addition to the $2,000 credit, we would have to pay an additional $954, for a total fare of $2,954 each on ***** Airlines. I check *****'s website and the cost of a first class ticket on the same itinerary was available for $916. We opted to book directly. We then worked with our travel planner to inform Seabourn of this situation. They refused to engage, and stated that their pricing is what Seabourn negotiated with ***** and was contractual. I escalated and received the same non-response. I subsequently informed Seabourn that their promise of a $2,000 flight credit was duplicitous, misleading and potentially fraudulent, if their "negotiated pricing" so exhorbitant as to have zero value to their clients. I asked for a credit for $2,000 per person and an apology. They refused. I do think that this unethical and, I suspect, illegal, to promise a benefit that is not a benefit at all. A $2,000 flight credit is quite an inducement. But it was worthless. I hope that the Better Business Bureau can, at least, prevent them from marketing such a scam going forward.

  Business response

  09/29/2023

  September 27, 2023
  
  BBB
  ************************************* 200
  *****, ** *****
  RE:  Seabourn Case: ************
          Complaint **: ********
          Booking: CM5JDR
  
  To Whom It May ********************* you for contacting Seabourn **************** regarding client ***************************. We have  reviewed your concerns and are happy to respond.
  
  Please note as stated clearly in our brochures and on our website, that The Flexible and Restrictive air rates we use are based on capacity-controlled, published, promotional, contract and group fares and are determined by dates, flights, and available airline inventory. Air cannot be discounted any further than what the promotional rate determines. We advised the guest to check pricing through FlightEase on our website or by calling Reservations. We regret if there was any misunderstanding in the matter and hope this information is helpful.
  
  
  Kind Regards,
  
  *********************
  Special Advisor
  Office of the President
  w| www.seabourn.com
  

  
  

  Customer response

  10/04/2023

   
  Complaint: 20655775
  
  I am rejecting this response because:

  The response by Seabourn continues to be pure blather. They state that "air rates we use are based on capacity-controlled, published, promotional, contract and group fares and are determined by dates, flights, and available airline inventory." A typical consumer, even a savvy one, would logically assume that Seabourn, with its large volume of business with the airlines, would have negotiated fares with the airlines that were at least the equivalent of rack rate. This is not the case. The fares that I found on a casual search of the airline's website yielded fares for the exact same flights offered by Seabourn that were a fraction of what Seabourn was offering. I believe that this practice enables them to benefit from consumers believing that they have a substantial "flight credit", when in fact they do not. I certainly factored in the flight credit when assessing the costs of their cruise, as I believe other do. At the time of booking for the cruise, Seabourn did not provide flight options. Specific flight options and costs were not offered until weeks after booking. So the commitment had been made before the fallacy of the "flight credit" was known. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint regarding our ongoing experience on the Seabourn Venture, under Booking #: CD4JGL. There are several issues that have significantly marred what was anticipated to be an exceptional expedition voyage.Upon boarding, it became apparent that there had been a serious miscommunication regarding the availability of essential expedition equipment. It was only at this point that passengers were informed that zodiacs, kayaks, and the submersible would not be in operation during this cruise. This information directly contradicted not only our expectations and what is on the website but also the details provided in the packing list and the emails leading up to the trip.Furthermore, during the expedition team's initial introduction, they joked about being at the bar due to a lack of duties on this segment of the voyage. Upon speaking with many of them directly, it was disheartening to learn that the expedition team shared our discontent and even encouraged us to convey our concerns directly to Seabourn.In response to our collective dissatisfaction, a letter from the captain was distributed to all cabins a few nights ago, trying to explain why the ******* Venture couldnt use its zodiacs or kayaks. However, this only came across as posturing and has led to further discontent among passengers who have all discussed with the crew how they would have chosen alternative vessels if they had been informed properly about the inability to use expedition equipment. As many passengers aboard this cruise, including myself, view this as a once-in-a-lifetime experience, the disappointment is palpable. Seabourn has undeniably failed to meet the expectations of its guests and were not transparent with guests. The situation demands a prompt and appropriate resolution and therefore, we are requesting a full refund.

  Business response

  10/05/2023

  
  
  October 5, 2023
  
  *******************************
  *********************************************************************-7048
  Email: ******************
  
  RE:  Case: 1-9909868203
          Booking: CD4JGL
          File: 20655610
  
  Dear ********************,
  
  Thank you for contacting us regarding your Seabourn Venture sailing. We truly appreciate the valuable feedback you have provided us. First and foremost, we are sorry for the disappointment you experienced.
  
  Seabourn understands that our Club Members book with us because they trust in our ability to provide an elevated, and elevating, luxury cruise experience. As such, its disheartening to hear how disappointed you were that we were not able to use Seabourn Ventures kayaks and zodiacs on this sailing. Unfortunately, as mentioned in the letter distributed aboard the ship there has been a clarification of US Coast Guard regulations regarding foreign vessels and as a result, the foreign kayaks and zodiacs carried aboard Seabourn Venture were not able to be deployed. We did make our best effort to offset this issue by partnering with local tour operators whose kayaks and zodiacs are not considered foreign even if they are materially no different than our own once in the water. Our expectation was that we would be able to leverage our deep relationships with industry partners in ****** to the extent we would be able to offer a Seabourn Expedition-style cruise commensurate with our ****eting and reputation and sincerely apologize if we were found to fall short of the **** on this voyage.
  
  Regarding your request for a full refund, unfortunately we must respectfully decline. I believe by now you will likely have seen a letter drafted by senior management that was distributed aboard ship outlining an offer of compensation. In the event you have not, please find a copy attached. Although we fully acknowledge that each guests experience and perspective is unique, Seabourn provided each guest the same offer. As you can imagine, it would place us in an awkward position if we were found to be providing more compensation to one guest than another for an issue faced in common, and we appreciate your understanding.
  
  Again,please accept our most sincere apologies for the disappointment. We hope to regain your trust and confidence to sail with Seabourn again so that we may have another opportunity to provide the level of service that you and ******************* expect and deserve.
  
  
  Sincerely,
  
  
  
  *************************
  Special Advisor
  Office of the President
  w| www.seabourn.com
  
  
  

  Customer response

  10/06/2023

   
  Complaint: 20655610
  
  I am rejecting this response because:
  
  Dear *****,
  
  Thank you for taking the time to respond to my letter and address my concerns about my recent Seabourn Venture sailing. I appreciate your prompt response, though I must admit that I find it difficult to accept the explanations and offers provided.
  
  While I understand that you've mentioned the US Coast Guard regulations and the efforts made to provide alternative excursions, it's important to note that the issue I raised was not solely about the kayaks and zodiacs. It was about the overall experience and the way Seabourn Venture was portrayed in your marketing materials. The cruise fell far short of the expectations that were set, and it felt like a significant misrepresentation of the product. It should have been mentioned that the ******************* on the Odyssey did offer this equipment since that ship had chosen to switch out its gear to comply with federal regulations. 
  
  I also want to express my disappointment regarding the compensation offer outlined in the letter distributed aboard the ship. While I understand your point about providing consistent compensation to all guests, it is equally important to acknowledge that each guest's experience and expectations are unique. It is the responsibility of Seabourn to ensure that guests' expectations align with the actual experience, and in this case, there was a significant disconnect. 
  
  The reason I was seeking a full refund was not to gain an advantage over other guests, but rather to seek a resolution that felt fair and just given the circumstances. It is disheartening to hear that my request for a full refund has been respectfully declined, as it seems to reflect a lack of willingness to take full responsibility for the misrepresentation and shortcomings of the cruise. I am once again asking for a refund to resolve this situation.
  
  I must express my deep disappointment with the overall response I've received. It is not just about the compensation or the issue itself, but the way it has been handled. Your response leaves me with the impression that Seabourn is not fully committed to addressing its mistakes and ensuring customer satisfaction. This response, coupled with the disappointing cruise experience, makes it difficult for me to consider sailing with Seabourn again in the future.
  
  I truly hope that Seabourn will take this feedback to heart and use it as an opportunity to improve its communication, customer service, and overall ********************** experience. I will be sharing my experience with the broader cruising community to ensure that others are well aware of the lack of transparency and accountability I encountered with Seabourn along with the Federal Maritime Commission.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  *****

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a spa appointment for an upcoming cruise and they charged me $329 for the services at the time of booking (June 22, 2023)On the day of services we added foot massages for an additional $98 .Instead of just the $98 they assured me they would charge the difference ($98),, they charged me again in full the $329 plus the $98 for a total of $427 (July 17th, 2023) They agreed they overcharged me $329 and said they would refund me within 4 weeks and have not and now will not answer me.

  Business response

  09/05/2023

  
  
  September 5, 2023
  
  *************************************
  1923 ***************
  ***********, ** 90039-3501
  Email: ***************
  
  RE:  Case: ************
          Booking: CMXCCJ
  
  Dear ******************,
  
  Thank you for contacting us regarding your recent Seabourn Sojourn sailing. We sincerely apologize for our delayed response.Although we have no excuse for our untimely reply, we greatly thank you for your patience.
  
  Upon further investigation it appears that the request for $329 to be refunded has processed,the funds left your reservation on the 29th of August and should be returned to you within the next **** business days after that date.
  
  Again,thank you for contacting our office and bringing your issues to our attention.Club Members like you are the core of our business and the reason we continue sailing, and we look forward to welcoming you on board again in the very near future.
  
  Sincerely,
  
  
  ***********************
  Special Advisor
  Office of the President
  w| www.seabourn.com
  
  
  

  Customer response

  09/05/2023

   
  Complaint: 20522187
  
  I am rejecting this response because:

   

  You now have my guest listed as the recipient, her address and contact information.  Does this mean you have been sending communications to her rather than me because you think she is the male?  It is my trip/my account and I paid for everything.  
  
  Sincerely,
  
  *********************************

  Business response

  09/26/2023

  Hello BBB,

  Upon further investigation it appears that the refund has processed, and that we had reached out via telephone to the guest on the 7th to confirm that additional correspondence be sent to her directly.

  Kind regards,

  
  ***********************
  Special Advisor
  Office of the President
  www.seabourn.com
  

  Customer response

  10/03/2023

  I didn't respond because I expected an apology from Seabourn through this forum.  *********** treated me so poorly and took up so much of my time after double charging and me, and me notifying them and sending proof of the double charge right up front.  They claim to be a high service company, I beg to differ.  This is what I would like noted.   They eventually refunded me after months and many emails/calls.  They gave me a credit for the hassle to use on a future cruise on their ship (to be used within a year), ridiculous! 

• Initial Complaint

  06/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  A shore excursion refund of over $1320 is due to me from Seabourn as of May 26, 2023. I have called and left multiple messages via the Seabourn Guest Relations. A response is yet to be received. It is very frustrating not receiving reply while a refund remains outstanding for nearly 4 weeks. The bulk of the refund ($1000) is due per a pre-paid shore excursion (2@$500) that was canceled by Seabourn. Any assistance available to bring about refund of amount due will be appreciated.

  Business response

  06/23/2023

  
  June 23, 2023
  
  Ms. *************************
  927 ******
  ********, ** 32750-3003
  Email: ******************
  
  RE:  Case: 1-9691964632
          Booking: CMCKVW
  
  Dear **************,
  
  We have received correspondence regarding your Seabourn *************** and your onboard bill. Our records show $1,340 was set to refund and was denied (see screenshot below). Typically, that happens when a card had been canceled. I have a request in to our refunds department to see how this is managed, moving forward. Once I have been advised of the process I will be in touch with a timeline for your refund, probably by check.
  
  Thank you for giving us this opportunity to review your concerns. We hope to welcome you on board another of our sailings in the near future.
  
  Sincerely,
  
  
  
  DarcyNixon
  Special Advisor
  Office of the President
  w| www.seabourn.com
  
  
  
  

  Customer response

  06/26/2023

   
  Complaint: 20204921
  
  I am rejecting this response because: The response does not provide confirmation as to immediate action for distributing the $1340 refund that has been due since May 26, 2023. In checking with the credit card company, there was record that the $0.12 charged was declined, but the credit card company said there was no record of a credit request - and if there had been, the credit would have been processed (even though the card had been closed/replaced.) There is no explanation as to why the refund has not been released - even as a matter of simple check payment. 
  
  Sincerely,
  
  *************************

  Customer response

  08/03/2023

  The 6th week of the 4-6 weeks for receipt of the refund payment from Seabourn expires in 5 days. It is highly unacceptable for payment to continue to be outstanding. What else is advisable to secure the refund agreed as being due to me.

   

• Initial Complaint

  11/21/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We booked a cruise with Seabourn Cruise Lines on 6/14/22 and purchased their travel protection plan called SeabournShield at the same time. Unfortunately, we had to cancel our trip due to testing positive for covid 19 prior to departure. We immediately filed a claim that included the required documentation. Seabourn's insurance partner confirmed they received the documentation the next day. Their certificate of insurance states that "All claims shall be paid within thirty (30) days following receipt by the Company of due Proof of Loss and within five (5) business days of the Company's valuation of the loss amount". It has now been 98 days since we filed our claim. We have contacted Seabourn's insurance partner four times and have received no clarification of payment other than they simply need more time. We have sent Seabourn's guest relations department two emails expressing our concern and asking for clarification on when our claim would be paid. More importantly, we asked that they confirm their insurance partner has sufficient capital to pay their current liabilities. I further pointed out to Seabourn that they are continuing to advertise and sell the SeabournShield protection product under the same certificate of insurance policy without disclosing they are unable to meet the stated claim payout timeline. Seabourn has ignored our emails. Your help with this matter is very much appreciated and will protect *********** who may consider purchasing SeabournShield in the future. Thank you *********************

  Business response

  12/05/2022

  
  
  December 5, 2022
  
  *******************************
  Email: *******************
  
  RE:  Case: 1-9431737518
          Booking: CDCM6P
  
  Dear **************,
  
  Thank you for contacting us regarding your Seabourn ***************. We apologize for our delayed response and appreciate your patience.
  
  We are sorry to hear of the delay in processing your insurance claim. We have sent an email to our contact at AON Affinity requesting they prioritize your claim and offering our support in terms of documentation or information needed to finalize your claim. Covered guests may contact them directly at their website, www.travelclaim.com, or you may reach them by phone at **************.
  
  Again,thank you for contacting our office and bringing your issues to our attention.Club Members like you are the core of our business and the reason we continue sailing, and we look forward to welcoming you on board again in the very near future.
  
  Sincerely,
  
  
  
  *************************
  Special Advisor
  Office of the President
  w| www.seabourn.com
  
  
  

  Customer response

  12/07/2022

   
  Complaint: 18448999
  
  I am rejecting this response because:

  Seabourn's response failed to address the three issues I requested. They did not provide a definitive date that my claim would be paid. They did not confirm that their insurance provider Aon has sufficient capital to service their current claims liabilities. Most importantly, they did not address my concern that Seabourn is continuing to market and sell The SeabournShield Protection Program without disclosing that their insurance provider is unable to process claims within the 30days as outlined in their Certificate of Insurance & Policy statements.  It has now been 114 days since my claim was submitted and accepted by ***. The only information that *** has give me on four different occasions is that they are experiencing a higher number of claims than usual and need more time. Seabourn's customer service department has completely ignored the emails I sent them prior to contacting the BBB. The SeabournShield policy I purchased was marketed under the Seabourn brand and my payment was made directly to Seabourn. I expect them to take direct responsibility for getting these issues resolved and not simply refer me to their insurance partner. Your continued help with this matter is very much appreciated.
  
  Sincerely,
  
  ***************************

  Business response

  01/05/2023

  
  
  January 5, 2023
  
  *******************************
  Email: *******************
  
  RE:  Case: 1-9431737518
          Booking: CDCM6P
  
  Dear **************,
  
  We have received your follow-up message and appreciate the further opportunity to assist. Seabourn is sorry to learn of the delay in processing your travel insurance claim and apologizes for any frustration with the inconvenience.
  
  We now understand that you had specific concerns you wished addressed by Seabourn and we apologize for leaving these topics off of our initial response. For your first concern, that our insurer may not have enough capital or liquidity to pay your claim, my general understanding is that AON Affinity is under the Nationwide umbrella of insurance companies, and although anything is possible I have not heard they are in any particular financial difficulty. We appreciate and acknowledge that our website says that AON will process claims within 30 days and, although we assure you this is normally the case, it appears they are having a temporary spike in claims volume, reduction in processing capacity for staffing reasons, or a combination of the two.
  
  We appreciate this is not the level of service our Club Members have come to expect from Seabourn and our chosen travel partners, and sincerely regret any time we must put our Members to extra effort. I have sent a message to our contacts at AON asking for your claim processing to be prioritized and finalized and offering to provide information or documents such as are in Seabourns possession which may help further your insurance claim. Please let us know if you have further questions or if Seabourn Guest Relations may be of additional assistance.
  
  Sincerely,
  
  
  
  *************************
  Special Advisor
  Office of the President
  w| www.seabourn.com
  
  
  

  Customer response

  01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Due to Ilness We had to cancel a cruise that would have started on December 10, **** and end on January 11, 2022. The cruise was insured through Seaborne, called Seaborne shield but the actual company was called AON. They were very difficult to deal with and after many calls and many emails they refunded the cruise price and the airline fees. However they did not refund the estimated taxes, fees and port expenses which amounted to $2111.72. I have tried making contact with them over and over and I get no response. I would appreciate anything you can do to help us get this refund

  Business response

  11/08/2022

  
  
  
  November 8, 2022
  
  Mrs. **************
  Email: ************
  
  RE:  Case: ************
          Booking: CX3G4X
  
  Dear *********************,
  
  This is in regard to a complaint against Seabourn you have filed with the Better Business Bureau. We appreciate you letting us know of your concerns and apologize for our delayed response.
  
  We understand that you have filed with AON for trip cancellation coverage and have been refunded everything but the Taxes, Fees,and Port Expenses in the amount of $2,111.72. According to our records, we refunded the amount of $2,111.72 to your **** Debit Card ending in **** on or about December 2, 2021. Please verify this with your financial institution at your convenience and kindly ensure to close your complaint against Seabourn with the Better Business Bureau when complete.
  
  Thank you once again for contacting Seabourns Guest ********************* and please let us know if we can be of further assistance.
  
  Sincerely,
  
  *************************
  Special ****************** of the *********************

  Customer response

  11/10/2022

  Thanks for your help. I did find the credit of $2,111.72   Your help was much appreciated.
  Sincerely 
  ********************;

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩