ComplaintsforBrown's Interiors Inc
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I hired ******* to install a floor in my medical clinic. I asked them to help select a floor that was durable and easy to maintain/clean. The product we received is fragile, hard to keep clean, and clearly not going to last more than 2-3 years before it becomes too unsightly to have in a place of business. The previous floor went 12 years with minimal damage, it was just very hard to clean (also installed by *******). It is clear this floor is not appropriate for a medical clinic, and that perhaps ******* lacks the expertise to select flooring for specific applications despite claims otherwise. The damage is from everyday wear like vacuums, maps, wheeled tables and carts, and high heel shoes.Business response
04/26/2024
Browns Interiors has always stood behind their installation of products sold at our store. We are prepared to address any installation related issues that arise in there flooring project.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.