ComplaintsforDental Departures Inc
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Complaint Details
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Initial Complaint
04/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
1. DentalDepartures assured me this clinic practiced COVID precautions. The receptionists never wore a mask, dentists and technicians came in and out of patient treatment rooms without masks or had masks under their nose, during six visits I was never asked screening questions related to COVID, my temperature was not checked once during the six visits, etc. Absolutely NO COVID precautions are being taken by this clinic and this knowledge would have prevented me from visiting them. 2. Dental Departures said they would assist in resolving any issues or problems that occurred. I have asked the clinic for a complete copy of my medical record to share with my local dentist SIX times. They have provided small elements of the record on three occassions but not the important information (surgical notes, complete treatment notes, etc). I asked Dental Departures to assist with obtaining my record and have had no response. In fact, after reporting the multitude of issues I've experienced at Dental Clinic Cancun, I've had minimal response from Dental Departures. 3. This office should NOT be a preferred office based on the level of care I've received. For example, requiring that I sign away the warranty in order to even take temporary dentures with me because I wouldn't allow them to screw them into new dental implants when my mouth was severely swollen, bleeding, and painful. When I notified them I had a fever of 101.1 tympanic with chills the night before I was told it wasn't a medical fever and that I didn't need to worry about it. This is after they told me I had an infected tooth and infection of the gums in the entire right upper arch. It's also after one of the dentists argued with me that it was ok to use an instrument from a tray after someone picked up a screw from the floor and placed it in the middle of the tray she was working from. I have MANY more incidents that demonstrate this clinic is not a premier clinic but have limited space here.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
93 S Jackson St Pmb 44136
Seattle, WA 98104-2818
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.