![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforUW Dentistry Faculty Practice
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This complaint is with the accounting department and its staff. I had a visit on November 24, 2022 and paid the $57 charge upon my departure, what happened after that none of my fault.If someone failed to enter that amount into the system, someone else failed to detect it, another person to refund it by error after weeks passed; and someone else who re-entered the same amount into the system only months after passed none of my fault. Question those who made the errors, starting with the staff who failed to enter it into the system at the first place.This complaint includes the staff with those grandmas with grey hair at B307 whom didnt show any respect for my grey hair on February 11 when I checked in, the staff who told me shoo, shoo, go sit down with her mean look and a meaner voice. This complaint is for the woman at ************** who calls me after knowing all the abuse I had encountered on Friday February 11 during my visit and leaves me a message to call her, only she would never answer her phone. She was pressing me to take blame for errors made by the staff. Who allows her to talk to a senior citizen patient the way she talked to me? I am sure if someone had talked to her parents like that, she would be furious. I couldnt see her face on the phone but I was sure she was talking with a stone-cold face. Was she trying to impress anyone by pressing her knee on a senior citizen to collect a $57 error and not let go of it? I am positive she is an outside contractor and not an employee of **.Who is responsible for the actions of the staff at the ** Dentistry accounting department, those people who have us escorted to the end to make sure we make the payments (in full) before let go of us, the staff who would demand the payment (in full) before the visit even started, before we are being seen we must pay up front and if that is not enough we would be pressed to be responsible for the errors made by staff at no fault of ours. Please monitor and stop that.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.