Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,622 total complaints in the last 3 years.
22,047 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Amazon Seller since December 5, 2023 (My merchant token ID on ********************** is A2I5L176Y1Y1SO). On March 05, 2020 Amazon suspended my account Seller Account. Since December 05, 2023 I have resolved all the problems, has provided all the requested documents and had submitted more than 5 written appeals (following all applicable Amazon.com rules and recommendations) and made more than 10 phone calls but Amazon.com is very uncooperative and avoids any positive action although Ive complied to all rules, laws, guidelines and recommendations. Thus apparently Amazon.com is illegally holding my funds and refuses to reinstate my account privileges. I need BBB assistance to influence Amazon.com to calculate the balance on the moment of my account suspension and refunding my balance to me. Thank you for consideration.
Business Response
Date: 01/03/2024
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 3, 2024.
Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I recently got the email that my account is being closed, however I dont understand why. I decided that I want to buy a **** but the shipping was too expensive for me because I live in ******* so I decided to buy through a forwarding company. Anyway, I tried my card but for some reason it didnt work, so then I decided to get giftcards from some of my friends.I added them to my balance, bought the **** and then got the email that my account was on hold. They asked me to upload proof of ownership, which I did (for 5 of the cards, that was the max *********** they asked to me upload ID or some utility bill, I uploaded ID since I dont have a utility bill in that address, since Im using a freight forwarder.Next day, again I get asked to upload ID, and then today it says it is necessary to close my account without giving any reason.Needless to say, even though this is my first time using Amazon, I was excited to order from the biggest online outlet. However, this experience has been a disaster, from the shipping being too high, my card being declined and then this.They basically have punished me for your own actions and cost me $450 which is close to minimum monthly wage here in *******. AND again I really dont understand the reason, because I can send the proof of ownership of every card, and I gave my valid ID.Anyway, I had that money saved up for a long time, so please look into this, because it genuinely wasnt deserved.
Business Response
Date: 01/22/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
Sincerely,
****
Amazon.com
Initial Complaint
Date:01/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I can not log in my amazon seller account,it remind me that We detected abnormal activity in your account, so we temporarily locked it. Please contact customer service for further assistance.I think it is in connect with my consumer account.Actually It is a mistake,one day,when I browse amazon consumer page,it popup a window,ask me to join prime member,because Im a amazon seller,so I misunderstood it,I thought the window request my products to join prime promotion,so I agree with it.however,it is a mistake.the helppage can not help me at all,it has only 2 access,password resetand account termination request,it has other access,but it need me to log in my seller account first, I can not log in my sell account now.I dont know how to solve this problem ,I need practical help,definite help,useful help.i didnt get any helpful message from now on.amazon's custommer service reply me via email,but useless,they ask to to contact customer service to solve this problem,but actually,they are custommer service Im a new seller,I will learn more about amazons rules in future,hope you could offer me an opportunity to recover my seller account.if you need any profile to verify my account,please send me an email.Hope to get your reply and practical help
Business Response
Date: 01/25/2024
Greetings from Amazon.com

Dear Better Business Bureau,

After a deep investigation, we have found that the buyer account was having issues and since customer's and seller's accounts share login credentials, when one is affected by default the other one as well.

As now, both of the accounts are in normal status and the selling partner can perfectly access to the selling account without any restriction.

Best Regards,
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nattokinase is a unique health supplement. Nattokainase lowers your blood pressure. You will feel it. There are three things I have noticed I can smell in my pee. They are as follows: Asparagus, Honey Smacks, and Nattokainase(Natt.) So I have order three Natt. from Amazon recently. All three do not lower my blood pressure. The three Natt. are not noticeable as a scent in my pee. This means conclusively these products have been denatured. They could have been X-Rayed or subject to a large amount of frequency that destroys the benefit. I request to receive a refund as a credit. I need a refund for a product that does not work at all. I was told to contract the manufacture after I complained to Amazon. I called and left a message and was never given a return call. This instruction is a farse as Amazon owns all customer data so the manufacture would not be able to look me up and find my order. I have made more complaints about denatured supplements than I expected to in 2023. Its possible that Amazon has upgraded equipment that damages products and through the process are being denatured. I'm contemplating going to the *** and saying that Amazon is accidentally changing the molecular structure of health supplements through frequencies, WiFi and or other means, which are denaturing products. Second while I formerly lived at **************************************************************** both myself and *************************** paid separate subscriptions for Prime while being married and living under the same address. I am herby demanding a Prime Membership refund for all the years both of us paid for a membership which I estimated to be between **** years and therefor is either $1,200 or $2,400. I am requesting a refund. One one membership should have been paid. Thirdly I am asking for a refund to the credit card for NATURAL STACKS Serotonin *** ********************** This again is denatured it does not work. You know when your Serotonin levels are elevated.
Business Response
Date: 01/02/2024
Hello *****,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us regarding the defective item "Nattokinase 10,100MG with CoQ10 + Red Yeast Rice Quercetin + Bromelain -Immune Booster - *** made & tested (150-day supply (pack of 1))" and the refund for the Prime membership.

Upon checking I see that these are non returnable items, hence we are unable to create a return in this case.

I'd suggest you to please contact the manufacturer for further queries or concerns related to this item.

I've issued the refund for the unused Prime months totaling $107.6 to your original payment methods. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

Thank you for your patience and understanding.
Regards,
Pratap
Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *****/Sir,My Amazon account was closed without reason. I provided all the information they needed, including credit card, billing statement, and proof of identity, but Amazon still said it couldn't prove my identity and forcibly closed my account.I have always used my personal account in a normal, reasonable and legal manner in accordance with the rules.As an ordinary consumer,It should not become a victim of Sino-US trade barriers.I hope Amazon will stop this kind of bullying and discrimination, restore my account, and put the rules on the table.***************
Business Response
Date: 02/19/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
==============
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My life partner (****) and I (leilali) on Nov. 12 2023 I bought a water dispenser for the amount of ***** the seller on Amazon is Tanwater. I bought it with a gift card. My Iteam was canceled by seller but my gift card money was never returned. I sent a message to ******** and said to reach out to Amazon, I did, Amazon first told me in a chat I would get a refund in 5-7 business days, 12 days passed and no money back. I contacted Amazon again and they said they never charged me, but my money on my gift card is gone! That day I also bought some emergency light bulbs and I was charged for them on my credit card, had no issues with that. Amazon not giving back my money for an item the seller canceled is consider stealing in my opinion. Please help
Business Response
Date: 01/02/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-1870791-4649009.

Upon review, we see the gift card was authorized on November 9, 2023, however it was never charged, as we see the water dispenser was cancelled before shipping.

We charge the order only when it is shipped. Since the item was cancelled before shipping the authorization for gift card shows as cancelled. You can view your balance and usage history in Your Account here:

*************************************************

In case, if you've been charged for the gift card balance, kindly help us with the screenshot for the same from your usage history using the above link

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********************
Initial Complaint
Date:01/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had tried to simply exchange a defective cell phone.The "phone/text" functions work perfectly. However, the data rate was less than 2G speeds, and this is a 5G phone.I first went to my "carrier" for resolution, and after MANY days of trial and error, it was agreed that it was a physical problem with the phone itself.I contacted Amazon twice to get an even exchange, and on both calls, I was told that I first need to return the defective phone, then purchase a replacement, and that transaction can take 3 to 5 weeks depending on receipt of the phone, and condition.I understand that. But I'm on food stamps, and this phone is attached to my verification. 3 to 5 weeks without food stamps? Because of a defective phone? Unreasonable and inexcusable. I would like them to replace my phone in the interim, then I'll send this back. This phone DOES WORK, it just DOES NOT HAVE DATA which my government benefit covers
Business Response
Date: 01/02/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to express my dissatisfaction with Amazon's recent closure of my account and the subsequent unauthorized charge to my credit card. My account is ******************** On December 31, 2023, I made a purchase on Amazon for $86. The order number is 114-7720795-1480253. However, I never received the order as my account was closed shortly after the transaction.I contacted Amazon customer service to inquire about the closure and the missing order. I provided them with a supporting document of my credit card statement showing the charge from Amazon. Despite this, my account remained closed, and I was not given a clear explanation for the closure.As a result of the account closure, I am unable to log in to my account to track the order or receive any updates on its status. I am also unable to access my order history or contact the seller directly.I am deeply disappointed with Amazon's handling of this situation. I have been a loyal customer for many years and have never had any issues with my account or orders. The sudden closure of my account and the unauthorized charge have caused me significant inconvenience and financial loss.I kindly request the Better Business Bureau's assistance in resolving this matter. I would like Amazon to reopen my account immediately, provide me with the tracking information for my order, and refund the $86 charge to my credit card.Thank you for your attention to this matter. I look forward to your prompt response and resolution.Sincerely,*****************
Business Response
Date: 01/18/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
We have denied the customers request for a refund.
Consistent with Amazons Conditions of Use, Gift Cards that have been obtained, used, or applied to an Amazon.com account in violation of our terms and conditions may be voided by Amazon. Amazon further reserves the right to suspend or terminate the ability to use Amazon services, cancel or limit orders, and to bill alternative forms of payment if we determine that a Gift Card was obtained, used, or applied to an Amazon.com account in violation of our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 01/04/2023.
Sincerely,
***
Amazon.com
Customer Answer
Date: 01/26/2024
i am not satisfied the reply from amazon as they didnt solve the problem
Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 22, 2023I signed up for an Amazon subscription On December 27, 2023, when I logged in to buy goods again, they closed my Amazon account, and I provided my credit card information as required by them. They still did not restore my account and did not return the membership fee I paid to me. I went to the Amazon customer service and was told that the membership fee would not be refunded, but I did not get the Amazon membership service and the money would be given away. The customer service replied: "Yes, you can understand that, it's a pity"! So I want to complain about Amazon's hooliganism, illegal behavior. My amazon account is: ****************************************
Business Response
Date: 01/02/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to your account and ********************** refund.

To help you with it, I've issued a refund $14.99 for prime subscription to your original payment mode and cancelled it to avoid any further authorizations. With regards to account closure, we are unable to take action on it.

If you wish to appeal account closure, you can respond to the email sent by our account specialist team for further review.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*********************************** *************************************
Initial Complaint
Date:01/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order was not delivered and I have contacted Amazon several times about this issue. They are claiming the package has been delivered with no photo proof of delivery and no way of me tracking the package. There is NO proof of delivery whatsoever that I can see and I am owed the money for the package that was never received. This is wrong and I will be giving a negative review about this.
Business Response
Date: 01/02/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-4235672-7480215. It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that these items haven't been delivered to you.

To proceed further, kindly help us with the police report, as requested by our team, so that we can review it and help you with an outcome.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 01/02/2024

Complaint: 21082826

I am rejecting this response because: I should not have to file a police report for you guys to DO YOUR JOB correctly. As I have said multiple times there is no proof of delivery and if I do a chargeback with my bank I will win. Im going to leave Amazon and never order from here again if you guys keep giving me a hard time. Im a Amazon prime member that has ordered many items from you guys but that will stop if you guys cant even solve simple issues.

Sincerely,

*************************

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