Business ProfileforEvelo Inc.

I purchased an Atlas and accessories for around $5800 in 2022. Within 21 days the first motor failed. Evelo honored their warranty and send me a 2nd Atlas. Then in 2022 again, the motor failed. Evelo honored their warranty and sent me a THIRD atlas. In 2023 I rode that atlas a bit, and all was well until August of 2023 when error 30 popped up which shut the motor off halfway through riding. I contacted evelo as always, and they had me walk through a whole process of evaluating where the communication error was. Then winter came, the bike went into storage, and I finally got to test ride it in 2024. Unfortunately even through all the trial and error evelo had me do, the error 30 popped up. So I asked for them to honor their warranty and send me a motor, they told me one doesn't exist. So they told me I'd have to remove the motor myself (they will not pay for labor to do this complex process), and mail it to Bafang to get it repaired. The warranty clearly states they'll replace the part. So I offered to simply swap the bike out with one they have in stock, which is an omega. They refused unless I paid $1000 fee. Considering they honored their warranty previously for free, and offered to send me an omega previously I objected that this is unreasonable.So I now must mail the motor to bafang and wait months for a repair that *** or *** not fix this warranty issue rather than them simply sending me the replacement part the warranty promises they would do.So my complaint is they are now refusing to honor the warranty, it's been less than 2 years, and are forcing me to wait for a motor repair.