152 Customer Reviews
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Review from Jolene P
1 star08/09/2024
If I could give them zero stars I would. They have very poor battery life. My husband and I bought 2 rad rover 6 plus and the batteries did not last even two years. Of course they are out of warranty and a new battery cost $500+. Poor customer service. They do not return calls or emails as they say they will showing no care for the customers. We are looking at getting new ********************** elsewhere. We are so tired with dealing with helpless customer service with 0 concerns about their customers. I would advise anyone to never buy from rad.Review from Jeff M
1 star07/23/2024
Buyer Beware, I bought my Rad Rover 6 Plus in Nov of 2022 and I have loved it, the issue is now it doesn't work at all and has no power to the motor. Basically I have a 300lb boat anchor that is useless to me and am getting no response back from Rad except that it is out of warranty. The **************** aspect of Rad is unresponsive and I am very disappointed in the way my claim has been handled, I have given every bit of information that ***** and the team has asked for and still don't have a bike I can use. I would not recommend buying an ebike from Rad due to their product not being built to the quality standards to make a $2000 investment and the lack of customer service on the back end of the purchase.
Rad Power Bikes Inc. Response
07/31/2024
Hi ****!
Thank you for taking the time to share your feedback. We apologize for any inconvenience that you experienced and want to assure you that we are taking your concerns seriously. We do see order 1327364 for a new controller and a UI remote that was placed to get you back riding. If you need any additional assistance once those parts are installed, please reply back in your support case 510031039469. Thank you for being a Rad customer!
Review from Amanda W
1 star06/30/2024
This company does not advertise their return policy. I purchased an accessory for my bike and when the product arrived it was completely NOT what the photo or description of the item was at all. The product was NOT used or even removed from original packaging and I immediately contacted the company to return the item. I was given the run around and given return links that were broken and sent several more emails to which someone finally responded 2 weeks later and state "Oops someone sent you the incorrect link" no apology etc and then when I filled out the information they decided they were keeping the majority of my money for returning a "used" product that ***** even spoke with me about. the original purchase was $99.00 + $39.00 shipping + $16.56 in taxes. To receive my refund I had to pay $15.00 to ship it back + $33.26 for a restocking fee and they state they are only returning $11.88 of the tax for a total of $62.62 for a refund when I originally paid a total of $154.56 so in total they are keeping approx $100 of MY DOLLARS....SCAMMMMMMMMMMEEEEEEERRRRRRRSSSSSSRad Power Bikes Inc. Response
07/31/2024
Hi ******!
Thank you for taking the time to share your feedback. Please review our return policy that is active and viewable on our website here:
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We apologize for any confusion you experienced in regards to this and we do show the pet basket carrier was never returned on your order 30-173546. If there was an issue with your item, please contact our support team to provide pictures so we can view the discrepancy in the item you received. Thank you for reaching out and we look forward to hearing from you!
Review from Ronald K
1 star06/03/2024
My wife and I bought Rad Bikes in July of 2023. We were very happy with the bikes until our 4th time riding our bikes, the power assist (PASS) failed on my bike. If you turn the power off completely and wait a minute or so and turn the power back on then the PASS starts working again, but only when it wants to. Sometimes the power assist won't begin to work again for days and days. I began to deal with Rad Power Bikes in August 2023 to resolve this intermittent power failure issue. I subsequently spent hours taking pictures and videos to demonstrate that there was indeed a problem with intermittent power failure. And now ten months later we are no closer to getting this problem resolved. From our experience with rad power bikes if you have a problem, don't expect it'll ever get resolved. We have had disappointing outings with our friends on biking excursions. If I could give a zero rating I would. I would not recommend rad power bikes to my worst enemy.Rad Power Bikes Inc. Response
07/31/2024
Hi ******!
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and want to assure you that we are taking your concerns seriously.
We do see that your wife's bike received a free replacement bike on order ******* that was delivered to the bike shop assembling it.
We sincerely apologize for the inconvenience you've experienced, and thank you for bringing this matter to our attention. We are dedicated to fixing this situation and ensuring that you receive the quality support you deserve.
If you have any additional questions regarding the replacement bike you received, please follow up with our support team to assist.Review from Lincoln K
1 star04/26/2024
I recently purchased our families second Rad Power Bike, but have been disappointed over and over again. The first bike was good, but the second came in a previously opened box, and was scratched with dirt all over it, and the key did not fit it. We complained to Rad, but they have not gotten back with us in any satisfactory way for almost a week. I will never do business with them again, and I recommend that other look for a better option. **************** Carlsbad, **Review from Steve B
1 star04/24/2024
No customer service. They claim to have shipped a bike but the shipper is holding it hostage for a delivery appointment but won't take or return my calls. RAD chat says keep calling. Looks like I've spent $1500 to be given the run-around and I don't have a bike. RAD cannot help now that the bike has supposedly shipped. Hope RAD is ready for a charge back.Review from Michelle W
1 star02/06/2024
Very disappointing. I have a new bike that Ive ridden and now Ive got 300 miles on it. The battery stopped charging and I called and the woman said the cells are probably blown. Figured theyd replace it since its brand new, nope! Such a disappointment. Wont be buying this brand again. So many other electric bikes on the market, choose otherwise. **************** clearly isnt their priority.Rad Power Bikes Inc. Response
02/09/2024
Thank you for sharing your feedback with us. We're genuinely sorry to hear about the issue you've encountered with your bike's battery.
Please accept our sincere apologies for any inconvenience caused. However, we were unable to locate a bike purchase on file under your name or email address.
We'd like to clarify that our warranty policy covers only the original owner of the bike and does not extend to second-hand purchases. We understand this may be disappointing news, but we're here to assist you in any way we can.
Our team is more than happy to help troubleshoot the issue with your battery and explore potential solutions. If necessary, we can also provide an invoice for a battery replacement, ensuring you can continue enjoying your rides without interruption.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your understanding and hope to have the opportunity to assist you further!
Stay Rad!Review from syd r
1 star02/05/2024
If I could give 0 stars I would. The worst customer service experience. Still dealing with them in Feb after issues started end of August..we were told what the problem was by our local bike shop but after reviewing videos (some of which we had to send multiple times) Rad is telling us its a different issue. Asked for them to call us multiple times and just radio silence. Still waiting....Rad Power Bikes Inc. Response
02/06/2024
Dear Sydney:
Thank you for bringing your concerns to our attention. We sincerely apologize for the negative experience you've encountered and for any inconvenience caused during your interactions with our Customer Support team!
We understand the frustration caused by prolonged issues and the challenges you've faced in receiving consistent and effective support. Our goal is to provide timely and accurate assistance to all our customers, and it's disheartening to learn that we fell short of meeting your expectations.
We take your feedback seriously and are committed to resolving your outstanding concerns promptly. Our team is actively reviewing your case and working to ensure that we provide you with the appropriate assistance and resolution. Your case ID is ************ Ref: #********. A Customer Support specialist will be responding to your ticket within the next 24 business hours or less.
Alternatively, if you would like to speak to an agent on the phone, our team can be reached Monday through Friday from 9AM to 3PM PST at **************.
You can also get real-time chat help from one of our friendly Customer Support agents by going to ********************************** and clicking the "We're online ??" button that is located in the lower right-hand corner of our website. You can chat with our team during the week from 9AM to 3PM PST.
We sincerely apologize for any delays in communication and assure you that we are taking steps to address this matter internally to prevent similar situations in the future. Your satisfaction is our priority, and we appreciate your patience and understanding.
Thank you for being a Rad customer!Review from Tim R
1 star01/04/2024
Very disappointed with Rad Rover 6 plus step over. About 2 years old and only 375 miles on it and controller went last month so I bought new one and spent couple hours installing. Now apparently the motor (rear wheel assembly) needs replacing at $439 plus tax. I would not recommend these bikes to anyone as this seems unacceptable to me for such an expensive bike. Im going to have to junk it as even if I fixed I would not feel comfortable riding anywhere as it is so unreliable.Rad Power Bikes Inc. Response
01/05/2024
Thank you for your feedback, ***!
We're truly sorry to hear about the unexpected issues you've encountered with your RadRover 6 Plus We understand the frustration this has caused, and we'd like to express our sincerest apologies for the inconvenience you've faced.
Our goal is to ensure that each rider experiences the quality and reliability we stand by in our products. While your bike has been out of warranty as of October 2022, we remain committed to supporting you in finding a resolution for the current challenges you're experiencing.
We highly encourage you to connect with our Customer Support team via email at ********************************** or by Live Chat at support.radpowerbikes.com so we can assist with troubleshooting these issues you've reported. By diagnosing these concerns together, we can provide the best guidance and support to determine the necessary steps. If your RadRover 6 Plus rear wheel assembly does require replacement, we may be able to provide guidance or authorization for a discount on the part after a thorough diagnosis from our team.
Though we understand the disappointment and inconvenience this may have caused, we want to assure you that we are dedicated to resolving this matter in the best way possible. Your satisfaction is of utmost importance to us, and we're here to help get you back on your bike as soon as possible.
Please don't hesitate to reach out to us through the above-mentioned channels so we can work together to find a suitable solution.
Thank you for being a Rad customer!Review from Pamela B
1 star01/02/2024
ZERO - has not worked since it arrived. ZERO customer service and ZERO resolution. Responses to inquiries or videos uploaded as requested take weeks. Submitting claim and complaint to BBB and the Attorney General for Comsumer Protection.Rad Power Bikes Inc. Response
01/04/2024
Dear ******: We deeply apologize for the frustration you've faced with your bike's functionality and our customer service response time. Our Customer Support leadership team has been in touch with you via case ID ************ and is committed to resolving this matter. As a gesture of our dedication to delivering unrivaled customer service, we've made an exception to our standard policies and have offered warranty labor coverage for both of your bikes. We're here to assist and make things right. We appreciate the opportunity to renew your confidence and trust in our brand once more. Thank you for being a Rad customer!
Customer Review Rating
Average of 152 Customer Reviews
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