Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 7/4/21 I signed 12 month membership agreement with this club (our child has respiratory issues, so we wanted his health to improve by exercising at this club); $169/month. A few months later COVID came and requirement for mask wearing and vaccination/testing. On 11/3/21 I spoke to the club and was told that members must wear masks and have vaccine card or test done within 72 hrs. These requirements did not work for our son. Club allowed "freeze agreement" for 3 month til 1/4/22 (promised no charges). On 12/10/21 I spoke to the club and we agreed to another 3 month "freeze". I submitted freeze form on 12/10/21 for 3 month (til 5/4/22). On 1/4/21 I was charged $169. There was no response to my phone inquiries, so I requested an attorney to help me. On 1/6/22 attorney sent the club letter asking to refund money and advising that The Attorney General issued guidance allowing customers to cancel their membership at any time, for any reason, due to global pandemic; this letter served as written request for membership termination. The club responded stating they will not terminate the membership, but refunded $169 they took from my account on 1/4/22. I contacted the bank asking not to allow any charges to this company. Club attempted every months to charge me $169, but unsuccessfully. On 5/4/23 $169 charge went through. Now my bank is disputing the charge. I am begging for assistance: can you pls help me to resolve the issue? If Attorney General allowed customers to cancel membership with gyms and fitness due to global pandemic at any time and for any reason, why the Club is not honoring The Attorney's General *********, did not terminate our membership as it was asked by an attorney in writing, and, keep charging my bank without our authorization after we told them we are cancelling the membership due to pandemic and child's medical issues. I have lots of written communication between myself and club, including agreement and the attorney's letter. thank you kindly.
Business response
06/22/2023
Consumer: *************, viginta
To Whom It May ********************* style="background-color: rgb(236, 244, 246); margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman", serif;">
This email is in response to your email to us of 6/13/2023.
As a response to your email, I am attaching the emailed response that we sent to *****************************, with whom ********************************** initially hired with the same complaint that was just filed with your office.
The response in our email will clearly show that we were 100% in compliance with all State mandates and that this complaint is actually about Viginta ************* wanting to cancel an agreement without having fully complied with the terms of that agreement. We see that ********************************** already submitted most of the pertinent documentation regarding her complaint. Our response to ***************************** should answer all of the points brought up in the complaint. ***************************** found no further cause to pursue ********************** complaint. After ***************************** found no cause to move forward, she called us back and tried to give us a different excuse for wanting to cancel her membership; namely, that her children moved away and that she was too sad to complete the terms of her membership agreement.
We believe that you will come to the same conclusion that ***************************** did after receipt of our answer.
Please let us know if you have any questions.
Regards,
************************
Owner
To neglect ones health is to borrow from the future to pay for today.
TITLE Boxing Club Seattle Greenwood
GX2 Boxing Seattle I, LLC
112 ****th Street
Seattle, ** 98103
************
****************************************************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.