ComplaintsforEmpire Tactical USA
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased IAFF window stickers for my vehicle and have not received them. They were ordered 6-15-2024 and the funds were deducted from my credit card on 6-16-2024. I have not received any correspondence since. I tried calling and email. I have been ghosted since they received payment.Customer response
07/16/2024
This issue has been resolved. Thanks for your assistance.
Sent from my iPhoneInitial Complaint
05/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order ***** placed on may 1st has not shipped.all inquiries have not been answeredInitial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased something from this company and they never sent it. Said they would but did not.Initial Complaint
08/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
July 13, 2023 I placed an order (#*****) totaling $150.62 with Empire Tactical on their website, ************************************** (1) Knight's Cross Tactical - Athame Knife, (******** Made) (SQ7346739, $69.90);(1) Large Tactical 5"x3" (FLIR) Thermal Reflective ******** Flag Multicam Patch (SQ0412827, $32.99);(1) Long Dong Morale Patch 3"x2" (SQ3703871, $9.99);(1) Large 5"x3" Multicam Colors ******** Flag - Embroidered Patch (SQ2310374, $11.99);(1) Large 5'x3" Infrared Reflective **** Flag Patch - Coyote (******** Made) (SQ0698981, $23.99)Subtotal $148.86 Shipping $ **** Discount -$ ***** Sales Tax $ ***** Total $150.62 The knife description had a note attached, "ALLOW - 12 days to ship!!!!" (The knife would be sent to ***************, a professional knife sharpener in *******, "to get a RAZOR sharp edge on them. This is a pre-order." I placed my order and received an order (#*****) confirmation that same day, July 13.I waited patiently well past 12 days, occasionally checking my order status from my account on the website. 22 days later, August 4, I finally received an email stating that my order had shipped and a **** tracking number (**********************) was provided. Because I live in *************, ** and this order was being shipped from *******, I knew it would only be a day or 2 to receive the package. I checked at the local *********** every day of the following week and kept trying to get information from the tracking, which kept stating no tracking information available. Eventually, the tracking went to a "Latest Update" screen stating:"A shipping label has been prepared for your item at 1:34 am on August 5, 2023 in *******, ** *****. **** does not have the package yet; contact the shipper or shipping partner with any inquiries." I have contacted the business through email, phone voice mail and text multiple times with no reply and still have not received any product.Initial Complaint
07/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 6/23/23 order number *****. I never received anything. I called and left a voicemail. A week later I tried to leave another one and the mailbox is full. I then sent a email, and again no response!!Initial Complaint
06/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order number ***** was placed on May 31, 2022 for the amount of $21.12 for an Mil-spec Infrared Coyote ***** IR ******** Flag Patch with looped back. I received a cheaper item than what was ordered, and the flag canton was reversed. Contacted Empire Tactical *** numerous times via phone and email and did not receive a response until 6/21/2022. I asked the seller to contact me via phone or email to discuss the issue, but never received contact other than a replacement was being sent via an email with tracking number. I then received a black Mil-Spec Infrared IR ******** flag patch with looped back, vs the Coyote ***** ordered. I made several attempts to contact the seller via phone and voicemail, and email, requesting instructions on returning the incorrect items for a full refund as I had ordered the item from another company. I requested a credit back to my **** debit/credit card. I have not received a credit, nor any further communication from Empire Tactical ***. Warning to others considering doing business with this company...Caveat Emptor! Let the buyer beware! I would strongly recommend against doing business with this company!Initial Complaint
08/19/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
bought brass knuckles on their website. It has been three days and they haven't shipped the product yet.They won't respond to emails. I don't know how to get my money back, as I think I got ripped off.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
4 complaints closed in the last 12 months.