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ComplaintsforDIY Hairpin Legs LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order for kitchen table legs that were 28 inches tall and 10 inches wide. I recieve them 20 days later. They are 10 inches tall and 28 inches wide. What kitchen table is 10 inches high? I talked to them about exchanging them and they stated only with-in 72 hours of original order date do they allow changes. So I am stuck with 360$ of something I cant use. They said I guess so.Initial Complaint
09/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 8/24/2023 I ordered 2 sets of legs totaling $87.88. I spoke with the company and they do not know when the order will be fulfilled. I have asked for the order to be canceled and a full refund. The company has not responded to my request.Initial Complaint
04/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello, Thank you for your help. I ordered a pair of table legs and the finish is not correct. I have sent multiple emails and voicemails with no response. Here is more information: Order number: ***** Date ordered: 3/13/2023 Quantity: 2 Price paid: $343.50 Description of item: Heavy duty U-shaped flat bar table leg and bench base, sold separately, clear coated finish - clear coat, 28"/21"These legs are for a client of mine for a custom desk. I had to install the ones sent in hopes of switching them out once the correct ones arrive. The legs sent are not the raw steel clear coated ones ordered but a black bubbly finish instead. I have been trying for resolution without any luck. Hopefully you will be able to help. I have more pictures if needed. Thank you again.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.