ComplaintsforPawgo.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
My 12 year old dachshund was groomed by Saul from Pawgo mobile grooming on Sunday, April 2nd. She was returned to me dripping in blood with multiple cuts. The groomer did not mention her injuries and left. Her ear was cut, behind her ear, her neck, her rear. I contacted Pawgo and Saul. I'm waiting to be refunded and Saul offered to cover associated vet bills. Saul is still working and able to do this to other animals with no repercussion from Pawgo. He has 40% negative reviews on his page. A 5 star review is automatically added when a grooming job is marked as complete so the 5 star reviews are very misleading. If you dont get in and edit them, they stay 5 stars. If you do get in and edit them, it adds your 1 star review but keeps your 5 star review as well. I thought I was getting a good groomer who worked for a big company, but really Pawgo just rents out their grooming trucks. I just think the public needs to be made aware.Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I had an appointment scheduled on 12/27/2022 for a mobile dog grooming service. Shortly before the scheduled appointment the groomer called to cancel. The groomer rescheduled for 12/31/2022. On that day, again shortly before the appointment, the groomer again cancelled. I called pawgo and asked to speak with a supervisor and was told one would return my call. A week later, when I had not received a call, I called again. Waited, left another message. A person then called me back, and offered to reschedule with a 25% discount. However, she would only offer times two weeks or more away, and only at times that I am at work. They do have weekend appointments and they do have afternoon/evening appointments, but if I wanted to have 25% off then it would have to be a weekday morning.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.