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ComplaintsforGreen Cleaning Seattle - Otium Maid Services
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Complaint Details
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Initial Complaint
02/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I contacted this business to arrange a cleaning for my home. After arranging the service I followed up to check and make sure they were a legitimate business after they requested a deposit of $500. Their website didn't have any license/bond information on it. I sent an email (attached) requesting this information and it their was no reply until I was in the 24 hour cancellation window. I never paid the deposit because I could not confirm the business and didn't want to get scammed or retain a business that was not insured. The business then said that I was being invoiced for the cancelled services for the full amount (over $900) despite the ignored request for the *** number and not paying the deposit. The service was supposed to happen on July 7th. I requested the *** on June 24th. They sent an email yesterday on 2/15 saying they were giving me one more chance to pay the invoice or they would send it to collections. The lack of transparency and unwillingness to compromise or admit to fault (not providing license, bond numbers, or business *** numbers on their website or in a timely response outside of the cancellation window) is predatory and bad business.Business response
02/23/2023
Client cancelled within 24hrs of service and per our clearly stated policy (see our website FAQ as well as the email confirmation he was sent at the time of booking), cancels under 24hrs incur full charge. There are no exceptions especially when the reasons client offers are groundless.
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Contact Information
4615 Aurora Ave N
Seattle, WA 98103-6513
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.