ComplaintsforPuget Sound Appliance Repair
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Complaint Details
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Initial Complaint
11/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Transaction: 7/11/23 I hired this company to repair a dryer in an apartment we rent out. It wouldn't heat up to dry the clothes. The tech ***** told me he replaced the heating element, and I paid via charge card over the phone. He told the tenant he would have to order it and return to replace it.Next day we had the dryer vent cleaned by a different contractor, and a bird nest was found in the vent. He said there was no sign of past or present problem with dryer itself.I phoned the company and they said they would reverse the charge, but they never did. I stopped payment via the card company, but PS Appliance conned the company into letting it stand. When I complained on Yelp reviews they responded that they had mailed a refund check to the job site address, but that never arrived.They had emailed me an invoice when I paid them, but they sent the charge card company a completely different one, even with a different business address. It bears the address of Safeco Plaza downtown, although the zip code is wrong. To top it off, they forged my signature.Customer response
11/14/2023
As you see in the attached, they published the address of the job site AND wrote that they were sending a check there. I watched every day for this check that never arrived.Business response
12/06/2023
We fully refunded **** for the repairs. This is a old complaint that was handled already. **** is a happy customer.Customer response
12/06/2023
Complaint: 20851829
I am rejecting this response because: I am not a happy customer. I have never received a reimbursement. If they want to make this claim they must document it.Thank you in advance.
Sincerely,
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Contact Information
Seattle, WA 98115
Business hours
Today,6:30 AM - 9:30 PM
MMonday | 6:30 AM - 9:30 PM |
---|---|
TTuesday | 6:30 AM - 9:30 PM |
WWednesday | 6:30 AM - 9:30 PM |
ThThursday | 6:30 AM - 9:30 PM |
FFriday | 6:30 AM - 9:30 PM |
SaSaturday | 6:30 AM - 9:30 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.