Business ProfileforWrench, Inc

Absolutely IMPOSSIBLE to get a response from this company except to set up ***air. Otherwise they do not answer phones, emails or messages you leave on the Customer Support line which as I stated they NEVER answer! A ZERO would not be low enough for this organization! Tomorrow will be two weeks with NO CONTACT!I had my CV Axle ***laced Aug 10, 2024. In the process the tech broke one of the studs on the wheel. He had to bend it by pounding it with a hammer, then cutting it until he could break it off. I am not comfortable driving with a stud and lug nut missing!! The tech told me he would inform the company and they would contact me to ***air it. No one has ever contacted me. They NEVER answer the customer service line EVER! They have a recorded message saying leave your name, email, phone number and detailed information for faster response! They never call back. The hi@yourmechanic email also NEVER RESPONDS.The only way I have even talked to anyone is to call as if I was requesting a new project. Those **** are very nice and try to help, saying they have escalated the case and requested the proper **** call me back. After 3 escalations, NO ONE has called back. I tried again this morning and the *** tried to call the **** responsible and he said unfortunately, there is no one available at this time, meaning...no one is answering the calls, and says all he can do is escalate the call again!!