ComplaintsforBonanza.com

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted via text to work online for Bonanza rating products. The first deposit was. $35 THEN $63 then they wanted $85 to continue reviewing online products. It's a scam and they are baiting you with a high commission return that looks good at first but is all a hoax. If it's to good to be true then it is . ******* has said it dose not hire online product review workers. This scam must stop and I want my money I was conned out of back .

  

  Business response

  07/15/2024

  Hello,

  Bonanza will never contact potential employees via WhatsApp or text message. Bonanza does not require employees to pay Bonanza or deposit money into an account before they can begin employment. Bonanza does not pay employees in cryptocurrency. Bonanza does not offer employment positions for uploading product data or reviews to increase visibility. Any activities which take place on that site are separate from the Bonanza marketplace owned and operated by Bonanza Worldwide.

  If you've been contacted by someone claiming to represent Bonanza claiming they have a job opportunity that matches the information above, we recommend reporting the email address and phone number to the *** and IC3.

  Regards,

  Bonanza Support

• Initial Complaint

  07/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I saw an email stating that if I paid for shipping I would be getting a gift for a ********* product. I accepted and provided my credit card information. The company then withdrew ***** from my account including the shipping which I never received anything from this company. I know so the company mentioned it had policies But they refused to refund the full amount and with the times now how we are that money took from my family and it actually put me in the negative with my bank. I want to see what I can do about handling this matter

  

  Business response

  07/11/2024

  Hello,

  Thank you for contacting Bonanza. Bonanza is an online marketplace that connects buyers to transaction directly with sellers. Bonanza does not produce, house or ship any products. If you purchased an item from a seller on Bonanza and have questions about their shipping policies or promotions, you will want to contact the seller directly. 

  To contact the seller, log into the Bonanza account you used to complete the purchase. Hover your mouse over the "Account" link in the upper left-hand corner of any page, then select "Account dashboard" from the menu. Click the "All purchases" link in the "Recent purchases" bar. Locate the order in question, then use the "Send them a message" link under the seller's username to send them a direct message. The subject line will include your username and order number so the seller can easily locate your order and offer assistance.

  We searched our records and are unable to locate any Bonanza account associated with the email address provided in this complaint. If you purchased an item outside of the Bonanza marketplace, you will need to contact the website you ordered from directly for more information regarding your purchase and/or payment.

  For assistance with a Bonanza account or purchase, please contact *******************.

  Regards,

  Bonanza Support

• Initial Complaint

  06/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was scammed out of all my money by someone claiming they were a hiring manager for a company under Bonanza.com! The job was supposedly to help merchants improve their *************** rankings. This is done on a platform where employees are assigned 38 order tasks a day. For each order, u are temporarily purchasing items on the site so that you can leave a 5-star review for the ******************** Any money spent is immediately refunded to ur Bonanza work account, along with ur "commission" (1% of the purchase price). But u can't withdrawal any money from ur work account until u complete the entire 38 orders. During these orders u can come across larger orders which they call "special parcel quests". These orders supposedly give u a higher commission than regular orders (5-70%). On the first or 2nd day, they allow u to make a little bit of money so that u can see that u are getting all ur money back, plus a decent commission. This way u believe that the scam is real, and that u really will make a lot of money. But then, when u get ur first special parcel quest, the item might cost $1000+. So u have to deposit the amount of the item from ur own personal bank account to ur Bonanza work account to temporarily purchase the item. At this point, u are already convinced that u will get ALL ur money back, plus LOTS of commission as soon as u finish all 38 orders. So u make the deposit & continue on the rest of ur orders. But then u get an even higher special parcel quest for an even higher commission! Except now u don't have enough money to complete the order. And u can't get back ANY of ur money until u CAN complete ALL of the 38 orders! But u still believe u are going to get ur money back once u do, so u figure out how to get another $3000 to deposit. Then u continue on......& get another special parcel quest. & everyone u supposedly work with, are all happy for u & act envious. It's a pretty elaborate set up! They have a chat group of fake employees working with u too.

  

  Business response

  07/01/2024

  Thank you for contacting Bonanza Worldwide. Bonanza.com is an online marketplace connecting buyers and sellers to transact directly. Bonanza.com does not solicit employment for improving product rankings and is in no way affiliated with this fraudulent position. Bonanza does not hire any positions which require employees to pay into a work account. Any activities which take place on that site are separate from the Bonanza marketplace owned and operated by Bonanza Worldwide.
  
  If you believe you were involved in an employment scam, we recommend reporting the website, phone number and email address associated with the fraudulent position to the Internet ********************** (IC3). You can do so from the following link:
  ********************
  
  We hope that information is helpful and that you are able to reach a resolution through the IC3. 

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I opened an account to sell items on Bonanza in late December 2023. This was a trial membership I paid half the cost of their normal monthly rate. I cancelled the membership shortly after opening the account. The membership was closed 2 - 3 weeks after opening the account was opened. You are still able to log into the account after cancelling the membership. After cancelling the membership, I deleted all my items on the account that I had originally posted to sell. I had not accessed the account for around 5 months until I noticed a charge from Bonanza. This was the full monthly membership cost which was a little over 40 dollars. I then researched my bank statements and found that I had been charged 43 dollars every month for the last few months. For a membership that I cancelled, deleted all the items that I was going to sell and then did not access the account for months. I reached out to ******* and they simply responded that they cannot do anything but that they verified that the membership was cancelled. I had already cancelled the membership again after the account still showed it was active. I explained that I had already cancelled this membership had not accessed the account in over 5 months and only had recently accessed the account because of the charges on my account. I reached out twice after their initial response and they still no longer respond.

  

  Business response

  06/20/2024

  Hello,

  Thank you for your comment. We see that you have an active account in "vacation" mode which was last access on June 20, 2024. Vacation mode allows sellers to temporarily remove their listings when they are not available to ship purchases to buyers. This is not the same as cancelling your account.

  Bonanza memberships are non-refundable. If you do not complete the cancellation process, your membership will be billed until cancellation of the membership service or account are complete. As you mentioned you are still accessing the account, the account was not cancelled.

  Learn how to cancel a membership on the following page:

  *************************************************************************************************************

  Information on how to cancel your account is included below:

  **********************************************************************************************************

  Until you complete the cancellation, you will retain access to the features provided in your membership.

  We see that you currently have an open ticket with our team at ******************** We recommend continuing to work with our support team via that channel for further assistance.

  Regards,

  Bonanza Support

  Customer response

  06/20/2024

   
  Complaint: 21876252
  
  
  I am rejecting this response because: I have attached screenshots of the cancelling process again. I was not able to upload every screen shot but it shows what is needed.  The only email I have received stated that my card would not be charged anymore due to cancellation.  This was attached to the initial opening of the claim. That i would still have access to the account but the membership would be cancelled.  I accessed the account today to take screenshots and download information to upload to this claim with the BBB.  That was it.  I have not accessed this account prior to 06/02/2024 for months.  I only accessed the account on that date to send email and try cancelling again. Today was to get screenshots.  After you sent this response, I went back into the account again and cancelled.  Including screenshots, after cancelling for the 3rd time, the status still shows benefits expiring on July 3rd. Which was the same information provided in the email sent on June 3rd.  I responded to that email twice, and never received any response.  I think two weeks to get a response is more than enough time.  Again, I cancelled end of Jan. of this year.  I cancelled again June 3rd after accessing the account due to the charges I was still getting.  Between that time frame I never accessed the account, I deleted all my items in Jan. of this year.  There are two items on there that are not active that only got imported due to the connection with my **** account.  So, after those two cancellations, conformation from your business, you are starting that its not cancelled just on vacation mode.  I cancelled again just now, and the status still shows benefits expiring and nothing about vacation mode.  
  
  *****************************

   

   

  

  Business response

  07/03/2024

  Hello,

  The *paid subscription* has been cancelled and the benefits expired on July 2, 2024. Please refer to the screenshot provided by the user, as well as the screenshot uploaded to this response.

  Note that sellers are not required to have a paid subscription in order to sell on Bonanza. While the paid subscription has been cancelled, the selling booth is still active and is is currently on "Vacation mode." Vacation mode means that buyers cannot purchase items, however the account is an active account. The booth can be viewed at the following link:

  **************************************************************

  Sellers are able to cancel their *selling booths* and/or *accounts* by following the steps on the following page:

  **********************************************************************************************************

  Please contact our dedicated team at ******************* if you have additional questions about your account status.

  Regards,

  Bonanza Support

   

  Customer response

  07/13/2024

   
  Complaint: 21876252
  
  I am rejecting this response because: I cancelled the subscription in January. This is why I did not access the account for almost 6 months, and only then due to the monthly charges that were still being taken from my banking account.  If you go to the reviews even on their own website there are numerous cases like mine. Where you are offered a trial to use the subscription they offer to enhance sales, but then customers (sellers) attempt to cancel and there are issues with that actually happening. The first response stated that I still had a subscription and needed to cancel, only on vacation mode, next person responded my subscription not paused, and subscription expiring. It took me four times going through the cancellation process to have this actually cancelled. 
  

  I am also aware of not having to pay money to use their service to sell on their website. This is about the trial they offer, or using their subscription to assist in sales and when you end that subscription or trial there are issues. If there is nothing that can be done this way. I will just add my review on BBB and all other sites to review companies with my experience. At some point I hope BBB looks at all of the reviews and issues people are having with this company. Most of the reviews begin with this company being a scam/fraud company.

  Sincerely,
  
  *****************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was contacted on WhatsApp about a job opportunity to complete 38 tasks a day and I would be able to receive 100 to ************************************************************************************************************************************ to put money towards the account I'm thinking of myself why do I have to give you money I'm working for you then I came across the Better Business Bureau page and I seen that there was a comment about the same girl that is messaging me on Whatsapp she's a lady with a baby in the picture and she is recruiting people supposedly to work for this company now I'm not quite sure what's going on but even though I'd like it to be legit I'm starting to think it's not so I feel like I should report this because I don't want anybody feeling scammed or being scanned by this lady I have been contacted by a bunch of other women too at the same scenario but as soon as I say I already have an account they just shut it down and stop talking to me so just trying to warn people that this is a scam I did not give them any money although I was intending to but decided not to at the gut feeling so yes just wanted to point this out and hope this helps the next person

  

  Business response

  06/14/2024

  Hello,

  Thank you for contacting ******* Worldwide. Bonanza.com is an online marketplace connecting buyers and sellers to transact directly. Bonanza.com is in no way affiliated with ******* Services *** and does not solicit employment via WhatsApp. Any activities which take place on that site are separate from the ******* marketplace owned and operated by ******* Worldwide.
  
  If you believe you were involved in a scam, we recommend reporting the website to the Internet ********************** (IC3). You can do so from the following link:
  ********************
  
  We hope that information is helpful and that you are able to reach a resolution through the IC3.

  Regards,

  ******* Worldwide LLC

• Initial Complaint

  05/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I've been selling on Bonanza marketplace for 5 years and during my spell as a seller, I was off and on subcribing their membership programs; I realized over and over once you sign up for their membership the traffic in your booth drop drastically and consequently your sales which is contrary to what is often advertised. Recently on March 8th, 2024 I signed up for their top tier program called Titan which cost $200 a month and thought this time things would be different; during the whole month I didn't get much traffic in my booth and therefore any sales; In a month of April realizing that I was not getting what I paid for, I canceled my membership but was surprised that in May I was still charged $200; I contacted Bonanza, and was told they did not have any record of my cancellation and was advised to do it again which I did; I finally got a refund for the month of May but prior to getting the refund , I opened a dispute case of $200 with my credit card company for service or item nost as described. I was surprised that ******* retaliated by suspending my selling account which I find really ***** for a corporation like Bonanza. Yesterday I was trying to access my account and was still getting an error message; when I contacted their help center, they sent me a cookie cutter message that online marketplaces like to send to those who push back against their corporate greed; the message is as follow:****** (Bonanza)May 26, 2024, 5:07AM PDT Hello, Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action. Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers.

  

  Business response

  05/28/2024

  Hello,

  Thank you for contacting Bonanza via the BBB. Per our terms of use, membership subscriptions are non-refundable. If you did not complete the cancellation process, your membership will automatically renew at the current subscription level. Once the cancellation is complete, you will retain the benefits through the current membership subscription period. Once the subscription period ends, the membership will expire and you will not be charged for another subscription period unless you re-enroll in the membership.

  Any sellers who files a chargeback on a valid payment made to Bonanza will have their account suspended. To have the account reinstated, the seller must close the dispute and pay a chargeback fee. Please contact ******************* for assistance in reinstating your account.

  Regards,

  Bonanza Support

  Customer response

  05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me but still think the chargeback which led to my acount suspension should have been  clearly stated in the email I received from Bonanza support along with the steps to remedy the situation. If I had not filed a complaint with the BBB, I would not have known the specific reason that triggered my account suspension.
  
  Sincerely,
  
  Lazare Wouassom

• Initial Complaint

  05/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On may 10 2024 I was contacted my a person by the name of **************** was up app. thats works for bonanza this company that took all my info my id my full social security my debt card info back in front. she pretty much lie to me told me I will be working for this company and that I could make 2 or 3 hundred of dollars working from home online then she had me click a few things like 38 times then the account I set up on line when negative so she told me to go to my bank and deposit *********************************************************************** She told me no you will get back your 73 dollars on top of your commission. thats what I did that was going to receive *************************************************************************** I needed to go back to my bank and deposits another 260 dollars for me to get a commission of 750 dollars so I ask if am working with ya why should I have to pay anything .. I want to know if this company its legitimate to see if I have to doo a police report soon as possible..her name was ***** again her wasapp number is ************** she said she was from ************ or ************ I dont remember am so shock this happened to me I have all the info on my phone another thing I found weird after the 73 dollars was taking from my account she could tell me whats state and city her company its based out of .. someone needs to look in to this person because shes robbing people out of their hard working money thats not right.. I was thinking about getting in Attorney in taking legal action cuz of all my personal info and took from me . She wouldnt talk to me thru the phone or FaceTime everything was *** ex thru wasapp thats another red flag ,,, she has a picture of her in her daughter in her wasapp account plz keep me update as I try to dispute the charges thru my bank to get my money back she event called me poor in one case cuz I dint want pay another 260 dollars

  

  Business response

  05/16/2024

  Hello,

  Thank you for contacting Bonanza Worldwide, LLC. Bonanza Worldwide LLC operates the online marketplace, Bonanza.com, which allows third-party sellers to post items for sale where interested buyers can purchase goods directly from the sellers. Bonanza does not solicit users through WhatsApp or offer positions where users can work from home to earn commissions. Bonanza Worldwide is a Florida-based LLC headquartered in **************** and does not have any operations in ************ or ************ and has no affiliation with the number **************.

  If you believe you were involved in a scam operated by "*****" at **************, we recommend reporting the website to the Internet ********************** (IC3). You can do so from the following link:
  ********************

  Regards,

  Bonanza Worldwide, LLC

  [email protected]

  www.bonanza.com

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sunday March 31st 2024, I paid Bonanza.com a $10 fee to sign up my new account and "have a booth" on their site. I never received any correspondence from ******* at all (not even a welcome email, payment confirmation, or email stating that my account set up was processing). So on April 1st 2024, I tried logging in to my Bonanza account to see if my booth had been set up. I was unsuccessful in accessing my account and instead, I received an odd error message stating that I was logged out. I contacted Bonanza customer service to explain the issue I was having (see attachment #1). I also attached a screenshot to that email to show Bonanza the error message I was receiving when trying to log into my account. I concluded my email by requesting a refund if the error could not be fixed. On April 2nd I received a response from **************** at Bonanza - see attachment #2 - stating that their "system" was preventing Bonanza from opening my account, and due to "security restrictions" they couldn't elaborate further. ****** made no reference to my refund request. I responded to **************** on April 2nd (see attachment #3) and requested a refund as my account was never even opened. ****** did not respond. So today - April 3rd - I sent her a follow-up email, again requesting a refund (please see attachment #4). Again, I received no response. So now I am reporting this situation to the Better Business Bureau as Bonanza.com has acted fraudulently and literally stolen my money. I know it's only $10, but it's the principal, and **************** and Bonanza.com are likely hoping that I - like so many others - will not bother to make a fuss over $10 and just let it go. This is disgusting and illegal behavior and if they do this to enough people I am sure they make a nice profit out of their scam. I am requesting a refund of the $10 I paid Bonanza.com. ******* never even opened my account, nevermind set up my booth. They literally just took my money and then ignored my refund requests.

  

  Business response

  04/05/2024

  Thank you for contacting us. Our system is preventing us from opening an account on Bonanza for you at this time. We apologize for any inconvenience. It is our priority to keep Bonanza the safest possible marketplace for our buyers and sellers to use. Due to security restrictions, our team is unable to provide further details involved with this action.
   
  Fortunately, we are able to recommend a few great alternatives such as ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.
   
  If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.
  **********************************************************
   
  Thank you for your interest in Bonanza and we sincerely apologize again for any inconvenience this may have caused you. We wish you the best of luck in your future endeavors!

  Customer response

  04/06/2024

   
  Complaint: 21528200
  
  I am rejecting this response because:

  This arrogant business has simply copied and pasted the generic email response I received from "****************" As you can see, there is no reference to my complaint to the Better Business Bureau, and no reference to my refund request. For reference, please see my attachment, (which is the generic email response I received from **************** and which is identical to the response given to my BBB complaint.)

  My request for a refund still stands. Maybe a real person from Bonanza.com will have the decency and professionalism to respond to me.
  
  Sincerely,
  
  *******************************

  

  Business response

  04/12/2024

  This Bonanza account was terminated for violation of our user agreement. To maintain site security for our buyers and sellers, we are unable to provide additional details regarding the reason for termination. The $10 account set-up fee was refunded on April 5, 2024. The user should contact their bank or card provider for more information regarding their bank or card provider's refund process and timeline.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The website Bonanza.com is hosting a seller "Robinsstuffmustgo" who is attempting to sell item(s) they have obtained illegally (stolen) from me from 2018 which clearly display my Full Name (***************************), my current phone number *************) and my email address ************************ This same seller is also attempting to sell these same items on ***** but **** has found them in violation of their terms of service and is removing the items...the same I have asked of Bonanza.com. However, Bonanza.com's customer service agent ********** is claiming that they have no obligation, there is no violation of their terms of service and that if I want them to do anything I would need to get a lawyer involved. They are violating their own terms of service while putting me in danger with my personal inflation being displayed for sale on their website without my consent. *************************************************[catalog_id]=&q[country_to_filter]=US&q[filter_category_id]=&q[in_booth_id]=&q[ship_country]=1&q[shipping_in_price]=0&q[sort_by]=relevancy&q[suggestion_found]=&q[translate_term]=true&q[search_term]=stuart%20karmatz

  

  Business response

  02/27/2024

  Hello,

  Thank you for contacting Bonanza Support. Bonanza provides users with a method to report violations. You can find the report violation option by logging into your Bonanza account and visiting the listing(s) in question, then locating the "Report violation" link under the Listing Details section. 
   
  Learn more about reporting violations on the following help page:
  ***********************************************************************************************

  Please only report an item to us when it violates one of our policies or user agreement.
  
  This is not an exhaustive list, but a partial list of items for sale and services the advertisement of which is not permitted on Bonanza: *********************************************************************
   
  Our terms of use can be found on the following page:
  ***********************************************************

  Reported violations are reviewed by our team of experts who will take appropriate action in the event of a legitimate violation.

  If you have not already done so, we recommend contacting your local law enforcement to file a report regarding the theft of goods.

  Should you have additional questions, please contact our team at *******************.

  Regards,

  Bonanza Support

  Customer response

  02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I printed labels on Bonanza, and I didn't realize their system charged me for just clicking the back button to check the info. So, I voided 2 LABELS total $31.80, $15.90 per each label and was told by **** the customer support that I will get my money in ************************************************************************************** my bank. Over 30 days past I still did not get my refund, I asked **** again, her excuse was **** is slow because they are government. I told her, this is *** and they do not charge any fees unless the label is scanned and in transit. I know this for the fact as I have a *** business account and have been dealing with their sale department over 15 years. ******* will not refund my money on voided label and now their excuse is that is it **** when this label is in fact *** which has nothing to do with the government. **** keeps stalling and wont' refund my money back, I would like my money return to my bank account ASAP. What this site is doing, is just plain robbing people. They already forced seller to buy their site label with fees or they will plainly **** $2 mandatory charge to your credit card that was link to it. At this point, they just stall and won't do anything. Keep making unacceptable excuse and won't refund my money back. So I would like your help to get my refund because it is my money not Bonanza to take.

  

  Business response

  02/07/2024

  Hello,

  Thank you for reaching out to *******. We see that you have been in communication with our support team at ******************* and they have notified you that they are actively researching your issue. Please continue to work with our team at *******************.

  Regards,

  Bonanza Support

  Customer response

  02/07/2024

   
  Complaint: 21256477
  
  I am rejecting this response because:They keep stalling and wont refund my money. I have waited over a month now they want me to wait another 15 days. Then when its time they will stall again. I would like my refund now period. This company is cheating me on my labels. 
  
  Sincerely,
  
  ***************************

  

  Business response

  02/16/2024

  Hello,

  Thank you for writing back. The process for voiding labels was updated in December 2023 to align with our new shipping label processor. At that time, we believed that voided labels would be reconciled with the shipping provider and the label processor within a month. Based on delays from shipping providers issuing refunds to our label provider, we have reevaluated the expected timeline for receiving refunds on voided labels.

  The cost of the label will be refunded from the shipping carrier selected and deposited into your shipping fund within the next two calendar months.

  We realize this has created confusion and apologize for any frustration you may have experienced. If you do not see the funds deposited to your shipping fund located on the "Selling > Billing statements" page within two calendar months of the date the label was initially purchased, please let our team know at ******************* so that we may investigate your case with our label provider and the shipping service selected.

  Thank you for your patience.

  Regards,

  Bonanza Support

  Customer response

  02/16/2024

   
  Complaint: 21256477
  
  I am rejecting this response because: Bonanza website stated clearly that the voided label refund will be returned withing 1 calendar month. At this point is well beyond that time and all they do is constantly delaying and stalling from 30 days to 45 days now it is 60 days!  UPS also DO NOT charge any amount if labels are not used, in this case they never were! I do not know why they are making things up! Simple solution is their site honor their site policy and refund the money I was owed but they just choose to keep my money and CHEAT. I would like my refund NOW.  Again, I want my refund NOW, well overdue from what your site stated! UNACCEPTABLE and UNETHICAL business practice.  
  
  
  ***************************

  

  Business response

  02/29/2024

  Hello,

  Bonanza is subject to the refund timelines of the shipping label provider. ******* does not issue shipping labels and is not able to expedite their refund timeline. It may take up to two calendar months for the provider to issue refunds. Once the carrier has issued a refund, your account will be credited.

  Please direct further questions to *******************.

  Regards,

  Bonanza Support

  Customer response

  02/29/2024

   
  Complaint: 21256477
  
  I am rejecting this response because: As of today, almost 2 MONTHS, STILL NO LABELS REFUND FROM THIS COMPANY. Their website stated 1 calendar month, or 30 days! VERY DISHONEST!
  
  Sincerely,
  
  ***************************

  Customer response

  03/07/2024

  This has been 2 calendar months and still no refund from this business!

  

  Business response

  03/08/2024

  Hello,

  Bonanza Support cannot assist you with refund issues via this channel. Please continue to work with the team at ******************* on the open request you have at that channel.

  Regards,

  Bonanza Support

  Customer response

  03/08/2024

   
  Complaint: 21256477
  
  I am rejecting this response because: This cheating company keep stalling me but never refunded my voided labels. Telling me to contact your support so I can get my refund is a total BS. I have been contacting your support with CS name ****, all she does is keep stalling and did nothing. This was over 2 months I still have not received my refund! Next, I will contact your local police department. This is as ***** as it gets!
  
  Sincerely,
  
  ***************************

  

  Business response

  03/20/2024

  Hello,

  Thank you for reaching out to *******. We see that you have been in communication with our support team at ******************* and they have notified you that they are actively researching your issue. 

  Shipping providers are responsible for refunding voided labels after they confirm that the label has not been used. Bonanza is not a shipping provider. Refunds cannot be issued to sellers until the shipping provider has issued the refund to Bonanza. ******* is not able to control the timeline that the shipping provider provides a refund. We apologize for any inconvenience. 

  Learn more about voiding labels and the anticipated refund timeline here:

  ***********************************************************************************************************

  Please direct further communication to *******************.

  Regards,

  Bonanza Support

  Customer response

  03/20/2024

   
  Complaint: 21256477
  
  I am rejecting this response because: ************ is full of shit! This is about 90 days now and they still make an excuse saying *** didn't refund the voided labels. *** does not charge labels that were not used! Bonanza is a company run by CROOKS!! Just steal people money and think it is ok! I will pursue this till I get my money back, freakin THIEF!
  Sincerely,
  
  ***************************

  

  Business response

  03/25/2024

  Hello,

  This user has been notified multiple times of an estimated timeline. The cost of the label will be refunded from the shipping carrier selected and deposited into your shipping fund within the next three calendar months. ******* is not able to expedite the refund timeline as ******* does not provide the label. The shipping service ************* or **** controls their own refund timelines.

  More information pertaining to shipping is found in public help content:

  **********************************************************************************************************************

  Regards,

  Bonanza Support

  Customer response

  03/27/2024

   
  Complaint: 21256477
  
  I am rejecting this response because: this ***** keeps stalling from 30 days to 45 then 60. Now 90 days! And by the way douche this is over 3 calendar months! Over 90 days,! Whats next huh? 4 calendars month? Ur a liar and a cheater, bonanza is nothing but a ***** and thief! Give my money back! 
  
  Sincerely,
  
  ***************************

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