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          Find a Location

          Diamond Parking Services, LLC has 39 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDiamond Parking Services, LLC

            Parking Facilities
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            605 1st Ave Ste 600

            Seattle, WA 98104-2224

            Visit Website
            (509) 295-6490

            Customer Reviews

            1.06/5

            Average of 161 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            494 complaints closed in last 3 years

            200 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 101

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Diamond Parking Services LLC owns, manages or operates parking facilities in US and Canada and storage facilities in US.

            Products & Services

            Parking facilities

            Business Details

            This is a multi-location business.

            Find a Location

            Diamond Parking Services, LLC has 39 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              605 1st Ave Ste 600, Seattle, WA 98104-2224
              BBB File Opened:
              5/1/1985
              Years in Business:
              101
              Business Started:
              11/1/1922
              Business Started Locally:
              11/1/1985
              Business Incorporated:
              8/8/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Diamond Parking Service
              • Self Diamond Storage
              • Diamond Parking Ltd
              • Diamond Parking Salt Lake City
              • Diamond Self Storage
              • Diamond Parking
              • United Parking Service
              • Parking Services
              Business Management
              • Mr. Jonathon Diamond, President
              • Mr. Dave Watson, Senior Vice President
              • Ms. Tammy Halvorson, General Manager
              • Ms. Stephanie Keller, Director of Marketing
              • Mr. Ken Kime, Director of Operations
              Contact Information

              Principal

              • Mr. Jonathon Diamond, President
              • Mr. Dave Watson, Senior Vice President
              • Ms. Tammy Halvorson, General Manager

              Customer Contact

              • Ms. Tammy Halvorson, General Manager
              Additional Contact Information

              Fax Numbers

              • (206) 729-0990
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              494 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/15/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              This situation occurred May 17, 2024. I've tried contacting the business several times and did not get a response from them. I wrote a review on the Better Business Bureau's website and did not get a response from this business.I am taking this a step higher now. If I can't get the results I want here, I will contact my lawyer.On May 17, 2024, I drove my 90 year old father to a business on ********** just north of ****************************************. He had an appointment close by. I parked in a parking lot we've been using for years. When we got back to the car there was a ticket on our windshield for $83.15. I called the company and told them that I would not pay the ticket because there were no signs in the parking lot saying that we could not park there. I was told that there are signs. This is a lie. If there are signs there, they are not clearly visible. I was also told that it is my choice not to pay the ticket, but if I do not pay the ticket, my car will be towed if I ever park in a Diamond Parking lot again.First of all, I do not know where all of the Diamond Parking Lots are in the city because there is no clear signage anywhere.Second of all, it is not legal to tow my car just because I don't pay a ticket.I want a written apology for this more for my 90 year old father's sake. I have never encountered such arrogance and spite from a business before.
              Read More
              Read 493 More Complaints

              Customer Reviews

              161 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rory N

              06/20/2024

              I am writing to file a formal complaint against this parking company due to a troubling experience with their parking enforcement staff.On June 14, I parked my vehicle in one of this parking companys lots and immediately proceeded to the payment terminal. Shockingly, as I walked towards the terminal, a parking agent began issuing a ticket to my car almost instantaneously. Despite my attempts to explain that I was in the process of paying, the agent dismissively informed me it was too late and refused to retract the citation.This behavior was not only unhelpful but also unnecessarily confrontational. The aggressive and unprofessional conduct displayed by your staff is unacceptable. Customers should be afforded a reasonable grace ****** to pay for their parking without the fear of immediate punitive action.This encounter suggests a troubling policy within this parking company aimed more at maximizing revenue through aggressive ticketing than providing fair and respectful service. The insistence on issuing tickets so swiftly, without considering the customers intent to pay, is exploitative and damaging to your reputation.I urge this parking company to reassess their enforcement strategies and train their staff to handle situations with more professionalism and consideration. This will improve customer relations and align your practices with reasonable standards of service.I request that the Better Business Bureau investigate these practices. Such experiences should not affect other customers.Until significant improvements are made, I cannot recommend this parking companys services and will advise others to avoid using their facilities.Thank you for your attention to this matter.

              Diamond Parking Services, LLC Response

              06/27/2024

              Hello,

              Our goal with anyone, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to find a resolution.  We do need a little more information in order to research this complaint further.  Can I please have the notice number provided and any other information/documentation that is valid to the appeal of this notice?It can be sent to me directly at ***************************************** As soon as this is received, I can review the specific appeal.  Thank you.


              Regards,

              ***********************
              MANAGER PARKING SERVICES CANADA
              Read 160 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

              More Info on Local BBB

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