ComplaintsforNKOMO Corp
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Complaint Details
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Initial Complaint
02/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I sent a request to make a grooming appointment for my pet on 02/08/2023 and uploaded everything including all the vaccinations/ paperwork. Earth Wise Pet approved my request on 02/09/2023 and my upcoming appointment is on Feb 16th. However, someone from the company texted me at night on 02/15/2023, saying they cant take my pet in since the rabies vaccine is not up to date. I asked why because they've already approved my grooming request, which means they checked all the paperwork and my pet is qualified for the grooming appointment. Most importantly, they charged a $65 rescheduling fee without my consent! This is so ridiculous! I sent Earth Wise Pet all the paperwork one week earlier and they didnt check it until the night before the upcoming appointment. Obviously, I don't have enough time to get my pet vaccinated. I'm really curious why Earth Wise Pet didn't inform us before approving my appointment. IT IS A SCAM! I hope BBB can help me get the money back because I did NOT get any service from them. All the conversations are attached.
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Contact Information
114 N 36th St
Seattle, WA 98103
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.