Business ProfileforPremier Cosmetic Surgery & Medispa

To the Better Business Bureau,

Thank you for informing us of this complaint and asking us to submit our version of events regarding this patient.

This patients claims are completely false. Overall, 7.3L of fat was removed from her abdomen, back, and legs, which is much more than other surgeons are able to achieve, and she lost 13 lbs which is consistent with the amount of fat removed. This patient has dramatic results as seen from her Before & After photos done in the office at 10 weeks that are always taken with the same distance, lighting, garments worn, and body positioning, so that the difference can be objectively assessed. While she posted the Before photo taken in the office, the After photos she sent to the BBB, as well as the photos she posted on Yelp and Real Self, are her own and taken at a different angle & zoom. Interestingly, she is not sharing, and is refusing consent for us to publicly share the Before & After photos taken in the office which clearly show a huge difference. She states that there is no change in her back and inner thighs, but is not posting photos of these areas, and again, the office photos show a dramatic change. Additionally, on exam, there is no residual fat on the inner thighs, supporting that the liposuction was performed to completion,and not barely done as she claims.

To address the other false claims she has made to the BBB,and on Yelp and Real Self:

1)   We would never claim that liposuction (no matter what technique) is non-invasive as there is no way to remove fat (especially 7.3L) without getting instruments into the fat plane. This information is provided to all patients at the initial consultation. As our patients can confirm, we take a lot of time to go over an abundant amount of preop and postop information so that they know what to expect.

2)   As for pain after liposuction, the majority of our patients take either just Tylenol and some also take the prescribed pain medications for 1-3 days. Most are back to work within several days. For this patient to state that she is in a lot of pain after four months is questionable, especially considering that she never mentioned this at her appointments.

3)  She claimed that her incisions are much longer than a grain of rice as we discuss with our patients at the consultation. However, if she posted the office photos that show the incisions, one would be able to see that her incisions are, in fact, tiny, as expected.

4)  She claimed that we did not respond to her request for a refund. We did respond to her initial request by email on 8/10/23, which was 5 days prior to her posting her first negative review about us on Yelp, claiming that we hadnt responded.

Overall, this patient has excellent results that could be viewed by others if only she would post her professionally taken photos where the difference can be objectively assessed. We agreed with her that her abdomen could be flatter, but at the time of her postop appointment (10 weeks), it was impossible to determine if there is actually residual fat in this area that could be removed, as there is still slight swelling and scar tissue present, which both resolve with time and self-massage. Furthermore, it is unfeasible to reoperate at that point in time to try to take more fat out as the swelling/scar tissue will make this surgically difficult and ultimately unsuccessful.

The solution we offered was to wait 3 months (the time it takes for the scar tissue to soften) to reassess and perform an additional procedure at no cost to her,except for a small anesthesia fee. This fee would be quite minimal as the time of this procedure would be much less than her original procedure which took almost 5 hours. While infrequent in our practice, revision procedures are sometimes necessary in plastic surgery, and all of our patients (including her)sign consent forms prior to their procedure, acknowledging this fact. It is unfortunate that this patient is refusing to come for a postop appointment at this point, as her results will be even better, now that the swelling and scar tissue have resolved.

We take pride in the excellent care and results we have provided to our patients for the past 14 years, and we are honored to have achieved and maintained our A+ rating with the Better Business Bureau. We take our patients satisfaction very seriously, and we continue to strive for excellence in all aspects of our practice at Premier Cosmetic Surgery.