Business ProfileforFull Service Property Management PLLC

Date- July 7th 2024 I had a highly disappointing experience with Full Service Property Management. Initially, the terms seemed straightforward when we discussed renting a property. My partner and I both left the viewing feeling like we were being scammed. However, as the process progressed, additional charges that were not part of our initial agreement began to surface. Specifically, the introduction of a $40/month RBP and adjustments to the base rent made the financials unclear and complicated. We submitted our application and paid $80 fee for both of us, and then were told if we didn't submit a holding deposit of $500 they would not consider our application. We paid the $500 We sought clarity and consistency in our rental agreement, but the changes and additional fees created a sense of uncertainty. Consequently, we decided to pursue another option that better aligned with our expectations and budget. Despite requesting a refund of our $500 holding deposit due to these issues, our concerns were met with defensiveness and an outright refusal from ***************************, the Property Manager.***** stated that all charges were listed on the ad and website and blamed us for not raising concerns earlier, despite the fact that these charges were introduced later in the process. Her response was dismissive and suggested that forfeiting our holding fee was our fault for backing out after being approved.The handling of our concerns and the overall lack of transparency in their processes left us feeling mistrusted and undervalued as potential tenants. This experience has highlighted serious issues in their service and communication, making it difficult to recommend Full Service Property Management to others.