11 Customer Reviews
Review from Dominik K
1 star05/31/2024
I have been waiting for a deposit to be refunded for 5 months. All calls and emails have been excused or ignored. While a tenant with them, we continued to have communication issues and at one point, had to wait 6 months to have a blown over fence repaired.
Full Service Property Management PLLC Response
06/03/2024
Hello *******.
A move out calculation along with associated funds was remitted on Jan. 28, 2024 in the amount of $5,785.19. An email was sent along with it to your email account. I find it hard to believe you waited 5 months for a $5,000 refund.
I also find it hard to believe that you could not reach anyone over 5 months. We were your landlord. You had multiple documents and communication from us with contact information. We have a public website with our contact information. We are not operating in a black hole. Nor do we keep tenants' security deposits. That is illegal!!
The monies were deposited electronically in the same bank account with which you paid rent. We have had tens of thousands of electronic transfers occur without any interference or hacking. If you closed that account then the monies would have been returned to ** and we have not seen that.
I recommend you go back through your transactions between Jan. 28 and Feb. 10 to see if you can find it. It takes transactions a few days to transfer because the banks have to do secure handshakes back and forth multiple times to prevent fraud.
If you still cannot find it then email me at ************************************** or call me at ************. I am the *** and will make sure we get this all sorted out. Please do not wait another 5 months or I will not remember!
As for the fence, I am glad it got fixed. Our records show no work orders for a fence nor any communication from you regarding a fence being down. Most likely it was the neighbor's responsibility...for which we have no control over..
Review from Gary S
5 stars02/06/2024
************************* at Full Service is amazing. We needed to get into a lease quickly due to a move and ************** was responsive, flexible with his time and got ** into a new home in a matter of days. Cant thank ************** and Full Service enough for looking after my family during this transition and I would recommend to anyone looking for reputable company.Full Service Property Management PLLC Response
02/08/2024
So glad to hear, ********* Thank you for the feedback. We will be sure to pass it on to *******.Review from Mary O
5 stars01/09/2024
Full Service Property Management, particularly the person assigned to our property are great to work with and are responsive when issues arise. ************Full Service Property Management PLLC Response
01/10/2024
Thank you, ****, for your kind words of appreciation. It is what makes it all worthwhile!Review from Deena D
5 stars11/16/2023
I was amazed with the care and attention to help my family get in a home that ************************* provided. I was advised of every step needed and each time ******* would follow through. I will refer anyone I know looking for a home to Full Service Property Management! It was a wonderful experience and I was able to get a beautiful home for my family!Full Service Property Management PLLC Response
11/17/2023
Thank you for your kind words, *********** They are uplifting. We will be sure to pass them along to *************** We are glad you found "home'!! Happy Thanksgiving to you and your family.Review from Romero W
5 stars11/16/2023
I would love to give ************************* and Full Service Management Company a shout-out for such a great experience. ******* was so professional and prompt. Together you-all make a great team. We love the home as well, they provide such beautiful and well kept properties. NEED A PLACE TO LIVE? I HIGHLY RECOMMEND FULL SERVICE MANAGEMENT COMPANY P.S. ASK FOR *************************. TELL HIM ****** SENT YOU. I love there management style, the tenant portal is so nice and easy going to get anything done from paying rent to requesting a service. They have truly streamlined the whole process.Full Service Property Management PLLC Response
11/17/2023
Thank you, ******, for your kind words...and acknowledgement of *******'s good work. We appreciate it greatly. We will be sure to pass along your comments for ******* to see. Happy Thanksgiving to you and your family.Review from David K
5 stars12/19/2022
The Service Team and Management Team at Full Service Property Management excel in communication and quick response on rental-related items or issues. **** who is the service technician, did a high-caliber job with an electrical-related repair. He was thorough in his approach and uncovered the source of what caused the problem. He was very professional and completed the job that day in a short amount of time. The managers, *** and ***** are wonderful to work with and they are super responsive. The Resident Portal is easy to navigate and accommodating to address anything property related.Review from Frank D
5 stars11/03/2022
I am very happy to convey a 5-STAR rating to Full Service Property Management, and specifically to *****, our Property Manager. From my initial contact with ***** as a new tenant, to our email correspondence, rental viewing, to our lease signing, ***** has been exceptional. Looking forward to working with ***** and the Full Service Property Management team members for many years to come. This has truly been a 5-STAR experience.Review from Pakou L
5 stars07/05/2022
We submitted an emergency work order because our water heater was leaking at the top. ***** quickly responded to our request and stopped by to fix it. He was very knowledgeable and very friendly. He did a wonderful job! Our water heater is no longer leaking water. Thanks *****!Review from Russell R
5 stars04/30/2022
Thank you *********************** and *********************************** for our new oven. A replacement took less than 24hrs. We are very happy! Thanks again.Review from Dennis P
5 stars04/05/2022
The previous maintenance technician had made a foolish mistake when he installed the transition bars going into my kitchen from dinningroom. Carpet to linoleum. The carpet pulled away it looked awful. You could see subfloor and such. Anybody would be very upset to deal with that. It made vacuuming very difficult. ***** surprised with some nice oak very wide transition strips fixed up the carpet edges the best he could and it looks great and it holds up well so far.Full Service Property Management PLLC Response
04/09/2022
Hi ******. Thank you for that wonderful feedback. ***** is a wonderful person and great maintenance person. We are glad he could give you a positive experience.
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