Business ProfileforGuide Property Management LLC

This is regarding my experience living at **************** under GPM's management.This management company not only fails at basic amenities and security but also has the audacity to make tenants foot the bill for their own incompetence.In addition to the month-long struggles with hot water, a non-functioning washer, and a faulty AC unit, we were also subjected to the absurdity of having no internet connectivity for an extended period. This, in itself, is an inconvenience that can disrupt daily life and work responsibilities. However, what truly takes the cake is that GPM tried to coerce tenants into paying for the installation of internet services in the new building.Let me be clear: it is the responsibility of a competent management company to ensure that essential services, such as internet connectivity, are in place for their tenants. Expecting tenants to bear the financial burden for a service that should be provided is not only unfair but downright outrageous. Instead of taking responsibility for their failure to provide a basic utility, they shamelessly attempted to shift the cost onto the very tenants already grappling with a myriad of other issues.We had 3-4 different property managers since I moved here. I was part of the first round of tenants to live in this new build. The only person from GPM who was responsive and seemed to put effort into their work is *************************, who I understand isn't even a property manager at GPM, but a portfolio manager. Tenants were also never notified of who the *** was for management when they transitioned, making communication even *******.Do not trust **********, *******************, ***************************, or the building owner *****************. They are all either unresponsive, unable to put you in touch with people who can help, or just your typical slimy landlord. I will not live in any property managed by GPM or any of those individuals again.