ComplaintsforSeattle Property Management Associates LLC

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our water bill for the month of August was 4x higher than it usually is, and at then end of the month of August our landlord sent out an email saying they were investigating the problem. There has been no update. I reached out to the landlord and the broker from the property management company and have not heard back as have several other residents. The bill was due yesterday, other residents payed it because they were worried about late fees or penalization. However, I do not just have an extra $300 to pay and then be reimbursed at some undetermined future date. We called our billing company and they said they wouldn't have anything to do with it, our neighbors also called the billing company and they told them to contact building managers and when they informed the building manager they also didn't hear back.

  Business response

  10/20/2023

  Communication to the tenants at this building has been sent.  The w/s/g is billed back on a RUBS, so each unit is charged back their proportional share.  *********** was using dated bills (SPU) to generate tenants invoices.  When this was discovered, they began using updated SPU bills.  Additionally- they attempted to true up the billing as tenants had been UNDER billed for a long time.  We do not wanted True Up, and have had credits placed on tenant accounts, for the true-up difference.  Tenant have been credited and are only being billed for current charges- though rates have increased and water usage fluctuates so their monthly charges may increase and/or change.

  Customer response

  10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I flushed the toilet only twice. It was not foreseeable that any flooding would occur from flushing the toilet. There was no misuse by me as the tenant. I was charged $2936 for cleaning and repair. According to the **************** Legislature Revised Code of Washington Title 59 Chapter 59.18.060 Section 8: "The landlord shall maintain all electrical, plumbing, heating, and other facilities and appliances supplied by him or her in a reasonably good working order."Under Section 15 (a), the law also states that no duty shall devolve upon the landlord to repair a defective condition under this section...where the defective condition complained of was caused by the conduct of such tenant, his or her family, invitee, or other person acting under his or her control, or where tenant unreasonably fails to allow the landlord access to the property for purposes of repair." ********* not admit to the fundamental plumbling issue for the buiding and bill us for the damage cause by the lack of maintenance. ********* also did not provide any evidence of abnormal use of tenant that causes this flood. I am here requesting refund of $2936.

  Business response

  12/19/2022

  The tenant flooded his unit, causing damage to the unit below.  The tenant is responsible for the cost of the damage caused.  After examination by the licensed and bonded plumber, it was confirmed that there is no plumbing defect.  The only way for the amount of water that was produced was for the toilet to have been continually flushed.

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