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Complaint Details
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Initial Complaint
09/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
They received a handbag from me on 8/22. Received email that the bag was moved to purchase finalized on the same day. Was told payment would be received in 6 business days. It is now 9/03 and I have not received payment. They have had my item in their possession now for 13 days. I want my $1300.
Business response
09/03/2024
We apologize that the timeline has been confusing. Your item was not processed until 8/26/24 so it has only been 5 business days. Upon review, your payment is set to be processed today.
Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I sold a ***** bag to this company on August 14, 2024. My account stated that I would be paid 700 dollars via ****** in a few business days. I have yet to receive payment.Business response
08/22/2024
This item was paid out before the complaint was submitted. We are working on fixing our messaging as a few days is not specific enough.Initial Complaint
08/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been waiting on my payment from them for two high priced items for ******************. 1900 and 600. They were finalized the 7th and 8th and its 2-3 for payment and its been 5 days. They keep telling me 3-6 and I am still waiting. It has been sitting at payment will be issued and they have my bags. I need my money honored.Business response
08/19/2024
These were paid last week.
Initial Complaint
07/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Payment was not honored by my bank. Bank was closed since March 2023Business response
07/29/2024
FOR THE BBB - PLEASE DO NOT POST THE CHECK IMAGE IF THIS BECOMES A PUBLIC POST.
Unfortunately, the bank teller you spoke with provided you with incorrect information.
Silicon *********** was purchased by ******************* last year when they ran into problems. The are currently active and the check is good. We send out checks every week under this account.
You can see their website at www.svb.com or get more details at www.firstcitizens.com. The following excerpt is from the ******************* website.
Who is Silicon ***********?
Silicon ***********, or , is now a ******** of ***** Citizens. It's known for its work with innovative companies and investors, providing commercial banking services, expertise and insights to the technology, life science and healthcare, private equity, venture capital and premium wine industries. Legacy 's *********** Banking business is a leading provider of banking, payments, and capital call lines to private equity and venture capital clients. In addition to *********** Banking's lending products, it provides deposit products, treasury management products and several solutions to facilitate cross-border capital flows for private equity or venture capital clients. With global commercial banking services, Silicon *********** helps address the unique needs of its dynamic, fast-growing, innovative clients.Initial Complaint
07/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I sold them a bag and it was received on June 25,2024 and the payment was supposed to be received in a few days. I keep emailing them and they keep telling me that in 3-6 business days the payment will be released and nothing still. No where in the site does it state that it takes 3-6 days to release payment. Nor has this happened before.Business response
07/03/2024
The site says a 'few business days from when the item is accepted' which is generally seen as 3 or more. We are working to update the site to be more specific by stating '3-6 business days'. We are also trying to work with Paypal to improve the experience for our customers. ****** has made several changes lately that has slowed the process of money into the account.Initial Complaint
06/24/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Bag borrow or steal purchased item number ****** but has yet to remit payment via my PayPal at *********************** FENDI Handbag Submission: ****** Payment: PayPal - $300.00 Purchased by Bag Borrow or Steal on Jun 18, 2024 3:50:56 PM Note: Your payment will be issued within a few business days via PayPal.Business response
06/25/2024
Customer was paid prior to us receiving this complaint. They should check their paypal as it says completed on our side.Customer response
06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did indeed make this payment.
Sincerely,
*************************Initial Complaint
01/07/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Sent my *********** bag to sell. bag borrow and steal send that i sent a fake *********** bag and claims they will research what happened. I ask about details about how my package arrived, do they have footage of them opening my package pulling out the bag, what is the little paper say next to the brown fake bag. Previously I have sent another LV bag that *** lost so I have 2 problems and doesn't that seem weird? So please investigate it. They promise 5 days, 1 more week, 1 more week. And 2 months go by and not even contacting me with updates. They have no evidence, no footage, no pictures. They just say nothing is wrong and I sent the wrong bag. *** asks them to send pictures of package and bagborrowsteal do not send them any pictures. And ** for some reason bagborrowsteal sent me a.return slip- *** claims bagborrowsteal is the owner and will not talk to me. The bag was quoted $800. They left me in the dark. I wouldn't be this angry if they had proof and kept me updated.Business response
01/18/2024
We completely understand the frustration as we are also frustrated with this issue. The first submission never arrived and the second one arrives with a different bag. Both items were shipped using *** so we had to work with them to do a thorough investigation of what happened. Once the investigation completed, we paid out the customer. While we appreciate that it took a long time, the issue was ultimately resolved.Customer response
01/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
02/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I placed an order early this morning that successfully went through for two items. Later this morning they emailed me saying that they had canceled my order and re-listed the items on the website to rebuy. It looks like they resisted the items for a much higher price. I would like the company to fulfill their commitment to their customers and fulfill the orders that have successfully gone through.Business response
02/24/2023
Unfortunately, the items in question were not actually available. We experienced an issue with our international warehouse where several items were listed, but were not available. It took us a few hours to figure out what was occurring, so the customer was told to simply re-order the items -which was not possible.
We apologize for any inconvenience this may have caused. Once the order was cancelled, the authorization was voided.
Bag Borrow or Steal
Customer response
02/24/2023
Complaint: 19455598
I am rejecting this response because:You falsely offered me an option to re-purchase bags that I could not repurchase. I expect for my order to be filled with items that are exactly in the same description with the same price and have them sent to me.
Sincerely,
*******************************Business response
03/03/2023
While we appreciate the frustration the customer had with our technical issue, our terms and conditions clearly indicate that we reserve the right to cancel any order prior to delivery. Once we realized the bag was not available, we voided the customers authorization and provided them with a 20% off discount to use on future transaction.Customer response
03/08/2023
Complaint: 19455598
I am rejecting this response because:The offer on the website was for 25% not 20%, and the email was only 20%. I expect to have the same quality of bag shipped to me at the same price point that I would have paid.
Sincerely,
*******************************Business response
03/17/2023
I apologize for any confusion. When the customer placed the order, they are required to select that they accept the Terms and Conditions. As stated in our last response, the Terms and Conditions indicate that: "Bag Borrow or Steal reserves the right to cancel any order at any time prior to delivery to the customer. In the event an order is canceled, the funds authorized or charged are released by Bag Borrow or Steal and are then subject to the rules of your financial institution, in determining the time that you will have the funds back." - *********************************************************
Since the order was cancelled prior to shipment, we simply voided the authorization. No funds were ever captured by our bank for the transaction.
The customer was also provided a 20% off coupon to use at any future time as recognition for any inconvenience that occurred.
Customer response
03/20/2023
Complaint: 19455598
I am rejecting this response because: what was responded to my message was a copy and paste of an earlier message not addressing anything that I said. I also have found a ton of price discrepancies on the website as well as pictures of one brand inside of another brands listing. Im very concerned. I have video and photographic proof, some items are too large to attach above.
Sincerely,
*******************************Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Gave them my items a chanel sunglasses brand new and Burberry handbag brand new.I accepted what they were gonna pay me they sent me a check and was going to back a few days later to deposit it and they told me not to that my items I stole them. i sent them copies of my orginal receipts call them forever email them forever I want my items back already or pay me. My lawyer is ready to go but I wanted to try this last time to get them to give me back my items. They had it not paid for it and there stealing it not me. They are fraud! Please I am begging you to help me to stay out of the courts.Business response
04/05/2022
Customer is correct that we sent a check and asked her to hold it while we did an investigation on a complaint that the items were stolen. We then attempted to contact her once we finished the investigation and she could cash the check. We have not heard from the customer again (either via phone or email) until today and the check was never cashed. Today the customer provided a method to pay her via paypal and that has been completed. My guess is that she filed this notice right after she reached out to us, but I cannot be sure. I have attached the email chain from today as well as the copy of the payment. You can see from the timestamps on the email and payments that we jumped right on this once the customer informed us they still haven't been paid.
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Customer Complaints Summary
9 total complaints in the last 3 years.
7 complaints closed in the last 12 months.