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ComplaintsforCalPortland Company
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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
July 19,2023- We had Calportland concrete from the ******* ** mix yard come pour some concrete at our property ******************************************************* **. The concrete was so hard coming out of the truck that we had to shovel it out when it should have just flowed out. Due to the fact it was so hard it was also drying up too quickly. We were told by the person working with us that the concrete was old and probably had been on the truck for awhile. The concrete has cracked due to this and looks awful. We are asking for a refund because it will probably have to be redone. The Calportland department we used was in ******* and their number is ************Customer response
09/20/2023
Hello,
I files a complaint on 9/12/23. I need to change the amount because I mistakenly put the wrong amount, the new amount should be $4221.18. I hope its not too late to fix it.
ThanksHello,
Here are some photos of the concrete and invoice.Business response
09/25/2023
My name is *********************************, I am the Ready-Mix Sales Manager for the ******************* of Glacier Northwest, ***** a CalPortland Company.
I have just returned from vacation and saw we received the notice of the complaint. We take any concerns regarding the quality of our material and services seriously. We will thoroughly review the order in question and respond shortly.
Thank you,
*********************************Division Ready-Mix Sales Manager
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.