Business ProfileforApex Energy Solutions of Seattle, LLC

They're not worth the minor savings. Apex came to my door approximately three months ago saying they had a great deal on windows for the show home in a neighborhood. You see they say they don't advertise. They get referrals by word of mouth and from the show homes. They only select three show homes -- and it's on a first come first served basis. I was in the market for new windows anyway so I said I would be a show home. I had NO idea what a mistake that was. **** was my initial salesperson -- and let's just say **** left out some big details, wasn't always truthful, and thought scare tactics were ways in which to motivate people -- "if you don't hurry up and sign your contract you won't be a show home even though I told you you could have a week to return it; oh, even though you have a fully executed contract we have a new rule and if you don't turn in an addendum we won't be able to give you the show home pricing". Then one day without an appointment or a phone call **** pops up at my house. I sent her an email asking her not to "show up" at my house unless we had an appointment as it was extremely unprofessional. Instead of an acknowledgment or apology that it was odd to just pop up at a client's house I got an email saying my account had been transferred to ***** I waited several months and then I get a call from *** saying that my windows and doors have arrived. How exciting. We schedule for the installation the following week. I was so excited about my new windows i literally didn't sleep the night before. *** was an pleasant but the surly slow guy that was sent to install left a lot to be desired. This young man never introduced himself; he was sloppy; when I showed him items that needed correction he thought I wanted to debate with him or that he could somehow call the office and they would tell me what to do. As I'm watching the installation I notice that one of the patio doors is about an inch shorter than the opening. I ask why is the door so short and the installation guy tells me, to my shock and horror, that he's going to put trim around it to make up the difference. As there are more windows to be installed I asked him to hold off until I spoke with someone at the office. I have 3 existing patio doors and none of my patio doors or my windows have trim. Never once was I told or asked if this was ok. *** called me and said he was in charge of installation and that **** or ****, in sales, would call me back. I NEVER received a call back. I text **** and he tells me *** will call me. I text him back and let him know what *** said and I need to talk with someone about the doors. I also indicate that I'm not clear why it's so difficult to get a return phone call. He texts me back and assures me that *** will get back to me the next day. AS OF THIS WRITING I'M STILL Waiting FOR A RETURN PHONE CALL. Zip, zero, **** no phone call despite Apex being well aware of my dissatisfaction. It seems as if they think that if they don't respond to me the problem will go away. The surly installer actually tried to get me to sign off on the project knowing the doors weren't done. When I told him I wasn't signing off. He actually started calling the office like they could make me sign. Some of my windows, when they left, were dirty!!! These people and their business practices are like a slimy used car salesperson. They claim that they are giving you such a great deal but really their prices are comparable. The meager savings are not worth all you will have to endure dealing with these folks. Do yourself a favor and go with a reputable professional company.They actually had the nerve to send me an email asking me to spread the word about their services and tag #apexmakesadifference -- they do! THEY SUCK!