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Business ProfileforEbbets Field Flannels, Inc.
At-a-glance
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Business Details
- Location of This Business
- 1723 1st Ave S, Seattle, WA 98134
- BBB File Opened:
- 7/18/2000
- Years in Business:
- 36
- Business Started:
- 6/24/1988
- Business Started Locally:
- 6/24/1988
- Business Incorporated:
- 6/24/1988
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Kevin Carrubba, Operations Manager
- Mr. Kevin Gates, Manager
- Ms. Melanie Overley, Controller
- Mr. Greg Cox, Principal Owner
- Mr. Tyler Rutledge, Customer Care Supervisor
- Contact Information
Principal
- Ms. Melanie Overley, Controller
- Mr. Greg Cox, Principal Owner
Customer Contact
- Mr. Kevin Carrubba, Operations Manager
- Mr. Kevin Gates, Manager
- Ms. Melanie Overley, Controller
- Mr. Greg Cox, Principal Owner
- Mr. Tyler Rutledge, Customer Care Supervisor
Customer Complaints
23 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Reginald W
09/12/2023
Ebbets Field Flannels, Inc. Response
09/13/2023
Hello ********,
I apologize for the recent issues you have had. I am the ************* Manager for ********************** and would be glad to address the issues you have listed out.
1. If you would like to remove an item from your cart before purchase, you can easily do that. You can easily remove the item by clicking the trash can icon in between the quantity and the total dollar amount.
2.That is correct that we are not able to cancel an order. This is due to how fast we fulfill in stock orders. Even though we say that in stock orders ship within one week, we can usually get the order out within a day or two. By the time we get to your email, the order has already shipped. If it is for made to order items, we do try to cancel the order if possible.
3. I do apologize that you were given the wrong information about your jersey being in stock. Unfortunately, we had stocking error and the jersey was not in stock. I do acknowledge that you should have been notified that your order would take **** weeks instead within a week like you thought when you ordered.
4. I also apologize that we do not have an update on the tracking of your recent order. I can assure you we are looking into the issue with your order as well. We have several other orders in the same situation as you that we are looking into getting an update. We just ask our customers reach out as well to try to get an answer as soon as possible. Once we get an update, we will share that with you within the next few days.
If you have any questions, feel free to send us an email!
Thanks,
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