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ComplaintsforSeaTac Airport 24 Shuttle
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 3, 2022, I booked a shuttle from *******-****** airport to *******, **. As per the confirmation and receipt I got in my email, this was to cost $75. When I arrived at the airport on July 10, 2022, I called the number as requested on the instructions. I went to meet the van outside and in the meantime, received a modified email receipt for $123.20! The guy asked for money up front, so I handed him $75 and he told me it was now $123.20 and I told him that it was $75 when I booked, and he started YELLING at me and driving erratically and I thought he would drive off the road. Finally just to get him to drive safely, I agreed to ***** the rest, but an extra almost $50 out of nowhere with ZERO explanation (he said "$75 was before COVID" and disregarded when I told him I had only booked a few days prior). The whole experience was awful and I would like the extra $48.20 back because it is not what I agreed to when booking on the website.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.