ComplaintsforCentury Link Field and Event Center
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I cancelled my service on 9/19/2022 after experiencing a very difficult time of getting my service repaired and extremely poor customer service. I was overcharged $45 as they charged my credit card for the next months fees. Ive called MULTIPLE times and have been told I will receive the refund and it never comes. **************** is the worst, and no one seems to have the capacity to simply refund the money.Business response
12/07/2022
We are not CenturyLink, and our facility is no longer called CenturyLink Field. We are First & ********** the operator of Lumen Field. We are an events and stadium management company. This concern should be directed to their local CenturyLink residential service office instead.Customer response
12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.'However, I do not know how to find the Century Link (now recently Bright speed) that services my area. I tried again to contact someone, and each person sends me to someone different. None of them can help me get my refund. they gave me another number to call, and I gave up after being on hold for 30 minutes. I have no idea how to resolve the issue with Century Link/Bright Speed
Sincerely,
*************************Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had worked for this company through an app from *********. When I had finished the shift, they told me (shift lead during the time of working) said that I can go home because there was nothing to do. I offered to stay longer, but they literally was just finishing up the last little bit of the things that they needed to do. So, when I had gotten paid they said that I couldn't get my tips due to the fact that I left earlier than expected when I had the permission to leave. So they cut my tips assuming that I didn't clean or anything and just left not doing what I was suppose to do. If I knew this was going to happen I would have stayed longer and I would have stayed longer to help clean anyways because it's my job, but they told me that I can go. It isn't fair for someone to cut someone's pay (tips) when they were told to leave early cause there was nothing for me to do.Business response
09/09/2022
In response to the report by ********************************* filed on August 31, 2022, it has been determined that ************** was employed by ********* at the time of the reported incident. Review of time worked reveals ************** worked from 12:30 PM to 8:07 PM. In speaking with *********, it was confirmed ************** was compensated for hours worked. However, ************** was not paid for tips. In light of this report, we have coordinated with ********* the payment of tips owed.Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I worked with **** @ Lumen Field for a Seahawks game and when I got done the shift lead told me that they didn't need people. When they started cutting people they told me that I could go home. When payday hit they didn't want to pay me my tips because I left home early and that's what the shift lead wanted me to do. I filed a complaint with L and I and by law they aren't even suppose to cut someone's tips when they worked and when they are offering them because it is wages earned. I will be filing this and continuing this onward and seeing what other avenues that I can get to. This isn't right. I worked and was told that I could leave, I shouldn't be cut my tips if I was given permission to go and we were already doneBusiness response
09/09/2022
In response to the report by ********************************* filed on August 31, 2022, it has been determined that ************** was employed by ********* at the time of the reported incident. Review of time worked reveals ************** worked from 12:30 PM to 8:07 PM. In speaking with *********, it was confirmed ************** was compensated for hours worked. However, ************** was not paid for tips. In light of this report, we have coordinated with ********* the payment of tips owed.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.