Customer ReviewsforLang Towing Inc

So I got towed from an empty parking lot where I payed for 6 hours of parking overnight till 5am. Then my car didnt start. I needed a fuel pump relay. I got the part at 5pm and of course car was towed being the only car in that lot - just for making money! There was no reason at all no blocking nothing. I called at 6 where the car is to get it back. We are closed come back tomorrow. Closed, really? At 6pm? Why does the website and everywhere else state Open 24 hours? So they just say closed whenever u call to collect either the 100 dollar after hour fee (after hour if open 24/7 ?) or charge more 12 hours parking fee at the lot. I looked up the route to their parking it says 20 min drive, they charged 1,5 hours. I know that if they respond they will reject everything. But it is like it is, the state and city laws give them all the right to work like this, they can charge over hours for not even being closed and so on. As always its the customer who is the stupid here. And ******************** is laughing out loud over every negative comment ( the positive ones on their website are all fake, also this is normal and allowed). Because customer service doesnt exist for these kind of companies. Everyone knows that towing and impound companies are one of the most diffuse companies in existence. Do you EVER see in millions of reviews about these companies that just one time! a company responded with hey looks like we made a mistake here, you get some money back. Not once you will find it because in thousands of complaints its 100% customer fault. Does this sound somewhat weird? 100% customer, 0% company? And also about their ratings: If one is thinking these companies care about being rated..lol these businesses dont need a single positive review for their existence. And I even dont need a response. It will be the as always all customers fault response. Just save yourself time Lang Towing. You get your money so or so, if you have a good (fake)or bad rating. !

Professional, straightforward service. Highly recommend for quick, easy towing. 10/10, thank you!

Poor service, very rude. Driver dropped car on private property was told it was the wrong property but would not remove vehicle while still on-site. Dispatcher was extremely rude!

Low standards of professionalism, poor or deceitful communications, poor business practices, and--if that's not enough--unhygienic. My car was towed because I parked in the wrong space. I expected to pay. Over the phone I was quoted one price for retrieving the car from their lot on the weekend ($564), and another, lesser price ($454) for retrieving it the following weekday. I asked several times about this on the phone and even called back to double check. When I showed up Monday I was billed for over $600. After much protest, I was granted a "special discount" resulting in a still unfair $564.Poor (or outright deceitful) communication by Lang employees with whom I dealt? Yes.Lousy customer service? Yes.They also had incorrect office hours and other obsolete postings about their charges at the tow yard--"We haven't gotten around to updating them," I was told. Brother--such low standards and so unprofessional. To top it off, the toilet I had to use during my 45 minute office visit didn't work, there was no light, no light switch, and bare studs for walls with no wall board. All are poor excuses for this company--Not good enough!

Horrible. Unprofessional. Liars. They will try and scam you and steal your vehicle.They lie to the customer but tell the insurance company something else. They hold the car hostage and tell the insurance to pay the storage fees and play it off to the customer saying they don't have the vehicle when in fact they do.