Customer ReviewsforHolland America Line

Thank you for contacting us. We will not be sailing with Holland America again due to a terrifying experience on our ***********************************A fire ignited in our cabin's makeup mirror, triggering the fire alarm at 4 AM. Despite the emergency, no crew member attended to our room. We were left in fear of another fire while absent. When I reported the incident, the room attendant sent security but offered no solution other than "Just don't turn it on."This disregard for passenger safety is unacceptable. We will not be sailing with Holland America, Carnival, or any of their subsidiaries. This matter has been brought to the attention of my employer, a major professional sports team.Holland America's dismissive response to our complaint was equally shocking. We expect more than a casual "thank you for telling us" after such a traumatic ordeal.Unless you can offer a satisfactory resolution, we have no further business with your company.

They advertise and sell stand cruises but offer zero support/updates or any information. Likely a scam. Refuse to let you speak to anyone who knows anything and constantly tell you call back in a few hours IT issues then in a few hours they say sorry the manager left an hour ago rinse, repeat. 51 hours until departure no refund, no stateroom, no email, no phone call, pretty sure they scammed me out of my money.

I wanted to leave zero stars. But would not let me. Just a heads up in case anyone else runs into this: A few days ago received offers from Holland to downgrade our room from balcony to ocean view. Well as of now we have been INvoluntary downgraded to ocean view from balcony and we paid the little extra money to get our rooms guaranteed and next to us as opposed to just waiting til closer to time to get room assignment. They have had our guaranteed 100% paid in full money since April (maybe March) 2024. What is the purpose of a guaranteed payment if it does not guarantee anything ?Very disappointed in Holland America for doing this, hopefully no one else experiences this and whoever is in my guaranteed paid in full room if you get my bag please jet me know. So far I hate and will bad mouth Holland America till I die. They have lost a customer for life. Corporate ********************** *****. Holland America *****.

This email is regarding the Holland America Alaskan sea/land cruise to Denali 6.30-7.11.24 ending with a 17 hour train/bus Anchorage.Our ride to ********* was on *** train 9:00 am was to have arrived in ********* around 6pm instead we got to our room at 2am!45 minutes into the trip it had to stop to let another train pass then they couldn't get it to restart after multiple attempts. *** brought 3 engines none worked..it was an Alaska RR engine that rescued us.When we came to a 100 year old train trellis over a huge and deep gorge- the train stopped midway on the trellis and we sat for a hour! By now it's around 8:00 and no food since breakfast, No offer of water except alcohol. Finally they gave everyone half a hamburger- we were lucky because everything was closed when we finally did arrive in ********* so we went to bed hungry. Everyone is coughing and impatient to get off this train!!!!Finally the train arrived where the buses were parked! ***!!! Once again we had to sit and wait another hour! They said they had to figure out how to unload us from the train.?!Its 9:30 when we finally got on the bus. ******, driver, apologized for the long day and the inconvenience. We asked how long our ride was to *********, she said 3 hours but she didnt drive speed limit so we arrived at 2:00 am! With a 6 am flight home the next morning we got 2 hours of sleep & dead on our feet!! This debackal could easily have been avoided! MULTIPLE train engines didn't work the buses should have taken us in the afternoon! Ironically I received a Viking cruise brochure in which they proudly show their Ocean review at *****% and ****** at *****%... Holland America at *****%. I can tell you everyone on those 8 train cars that day to ********* were NOT HAPPY!

WILL NEVER USE HOLLAND AMERICA . HORRIBLE EXPERIENCE. I had planned a honeymoon for a year with holland america line. We had checked in with our passports on the holland america app as required with all green flags to proceed that everything looked good. However , things were far from good , when my new husband and I arrive at the **/ ****** border on the holland america motorcoach to proceed to the Vancouver port to set sail on our cruise Canada would not let use proceed because my husbands passport was 5 months old and Canada requires passports to be 6 months old for entry. We were turned away and left to our own devices to figure out what to do. We had to walk 5 miles with all of our luggage to get service and found a gas station and came up with an alternate game plan from there. Highly disturbing holland america line experience on our honeymoon.Holland America would not refund because it was less than 24 hours cancellation notice and blamed us because we didn't read the fine print in their contract with travel requirements. Complete corporate greed and lack of responsibility that their travel check in safeguards are garbage.

On May 1,2024 on a 13 day cruise to ********************** on Holland America I was exposed to toxin fumes form the ship crew painting. Everytime I book a cruise (16 in total) at time of scheduling I mention that I am highly allergic to deisel, paint and petroleum products. The reason we were given a mid ship room was because of this.We were coming into the elevator, and the fumes from the paint were breath taking. I now have chest paint, tightness in my chest, sweating and need to seek medical treatment, We went to guest services and they notified the medical center that we were on our way. I was given an ekg and bloodwork, with no mention of a breathing treatment. My blood pressure was elevated and my breathing is hard. I was given a inhaler and told to come back if worsens. I explained that I will now get a terrible headache and become tired, which I did and was not able to visit *********** for 2 days. I received a bill for $806.00 and my medical report said Unspecified. After questioning diagnosis an addendum was made that stated J68, respiratory conditions due to inhalation of chemicals, gases, fumes and vapours. Ad insult to injury, the payment was taken out of my bank acct. twice. I have travel insurance which I have filed, but I feel I should not have been billed and apology was in order. I am still experiencing chest tightness. This was our 5th Holland America cruise

HollandAmerica line is a non-professional or accountable business, you only find out when something wrong happens. My luggage has been with them for more than 4 months and they are not replying to emails or phone calls. I HAVE NEVER SEEN SUCH POOR CUSTOMER SERVICE. Relations ********** is TERRIBLE

While on the Holland America (HA) Eurodam (E) cruise ship on 12/12/22, I entered a public ladies room at night. I slipped and fell on the floor in a stall, because water was everywhere on the floor. I completed/filed a HA Incident *eport the next day (12/13/22) describing the incident, noting the cause of the slip and fall being HAs failure/negligence in maintaining a safe place. On 12/15/22, my knee was swollen/painful so I sought medical treatment on the ** I needed additional medical treatments during the remainder of that cruise, and because I was cruising on the ********* (*) (also HA) after disembarking E, those treatments continued on the * through 1/14/23. After which, on the recommendation of *s doctor, I sought medical treatment at land-based medical facilities. HA recognized their liability for the injuries I sustained by paying for the medical/therapy treatments that I had on both ships. For months (through Sept 2023), I continued to have medical visits, physical therapy, M*Is, and other procedures for my knee injury. While my doctors recommend a knee replacement because of the injury sustained, I have implemented a disciplined exercise program of water aerobics, stretches, yoga, etc. in an effort to provide pain relief and strengthening to avoid a knee replacement.I have notified HA about my continuing medical concerns and my doctors recommendation for a knee replacement. HA has not responded to my emails/phone calls. I am seeking monetary compensation beyond paying for the medical treatments to my knee, including any knee replacement in the future, if needed.I enjoy cruising with HA, but they should acknowledge their failure to maintain a safe environment causing me bodily harm, for which ongoing medical treatments may be necessary. When HA provided medical/therapy services free of charge on both ships, HA admitted they were responsible for my injury. Yet, HAs failure to respond to my emails/calls demonstrates HAs lack of accountability.

Worst cruise line. Worst customer service.. nightmare time I spend with this cruise line, this agency s**** people and they don't care, think twice before going with this cruise line

In May of this year, my husband and I were scheduled for a cruise to ******. We purchased travel insurance. While waiting for the flight from ******* to *******, my husband experienced a medical emergency and was transported to an emergency room. While still in the hospital, l called Holland America to explain what happened and reported that we would not be able to continue with our travel plans. Since May 9, we have sent emails, made numerous phone calls, and solicited assistance from a third party, with no response. Each person agreed that we are due a refund, but as of November 28, we have not been able to reach anyone in authority to resolve this very frustrating situation. Needless to say, we are disappointed in the business practices of this cruise line, and sorry see so many complaints about them.