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Business Profile

Online Retailer

Thrift Books Global, LLC

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Thrift Books Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 62 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on March 31st 2025 I ordered the "World Christian ************ 2nd **** when the package arrived I recieved only volume 2 of a 2 volume set, there was nothing in the product discription of this being only part of a set. When I reached out to customer service I was told I would need to return the book in order to get a refund, I replied that I would rather be sent volume one as the image on the listing showed both books, they resonded that they just use stock images but they include all the details in the item detail page, I responded that after looking at their website it clearly shows that they have volume 1 for sale by itself. Interestingly, the volume 1 they have listed is also a former libary book, and listed as the same condition of 'good'. They then said that this was a listing error and they would refund my money without me having to return the item (which in my mind at least is an admission of eather fraud or incompatance) but would not respond to my request for volume 1 to be sent to me. This suggests that they intend to repeat this scam where they sell half a set to some unwitting customer again.

      Business Response

      Date: 04/07/2025

      Greetings from ThriftBooks, 

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and confusion surrounding your order.  While your first order has already been refunded, we understand the frustration this situation may have caused.

      Weve escalated the matter internally and can confirm that Volume 1 is scheduled to ship today.   Additionally, a full refund has been issued for the second order you placed please feel free to keep that item with our compliments.

      Were also taking steps to correct the product listing to prevent this issue from recurring. We truly value your feedback and appreciate your patience as we work to make this right.

      All the best, 

      ThriftBooks

    • Initial Complaint

      Date:03/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'd ordered on February *******, Alien Harvest by ***** Moulton ****. But on March *******, I received the wrong book which is Alien Animals by ******. I paid a lot of money and do not want this trash book Alien Animals. I'm mailing it back to their Texas office. I tried Emailing and to complain on their website which are not responding. I want a refund. I reordered it but threw ***** This is the third time they messed up on an order to me in a year time. Not happy. I bought a lot of stuff from them and hoped they would be willing to fix problem. Instead, I'm being ignored and refused help from their department. Their website and Email will not respond nor accept my request.

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a book buy back program where I sent them textbooks. They were supposed to send me money for the textbooks. They sent me an email saying they received the package. The next day they sent me an email saying all the books from the buy back list were missing and they were not going to pay me. There is no way they received the package and all the books were missing. That is only possible if they received an empty box. I think they are claiming their missing so they don't have to pay me.

      Business Response

      Date: 02/13/2025

      Hello Emilai, 

      We apologize for any confusion regarding your Buyback order. We have issued the payment for your order to the ****** account you provided.


      The payment was processed on February 12, 2025. We appreciate your understanding and patience, and we are truly sorry that your Buyback order was damaged in transit. This is not the norm.


      Thank you for being a loyal customer.

       

      -********************** Management Team. 

      Customer Answer

      Date: 02/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/9/24, I ordered two books. One was shipped the following day. I received notice that, on 12/17/24, the second (much more expensive) book was shipped. However, the tracking number said for days on end - all the way until now - that the book was never received by ****. Nor did I ever receive it at my house. I have contacted Thriftbooks multiple times requesting a refund for a product I have not received. First, they told me to wait 12 business days. Now that it has been more than 12 business days, they continue to assure me the book has shipped. It has now been almost a month since I ordered the book.

    • Initial Complaint

      Date:01/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a book from ************************ and my account was hacked of $900. and the only thing I have bought was the book from your website in the past 3 days.

      Business Response

      Date: 01/29/2025

      Hello Collin, 

      We are truly sorry for the situation regarding your account. Please know that ThriftBooks does not have access to your full payment informationour system only displays the last four digits of your card for security purposes. Even upper management cannot access this information, as the safety and privacy of our customers are our top priorities.


      We have emailed you a receipt of the invoice for your recent and only order. We strongly recommend reaching out to your bank so they can investigate and help resolve this matter. We hope this helps you identify the source of the issue.
      Again, we sincerely apologize for this experience. If theres anything else we can do to assist you, please dont hesitate to reach out.

       

      -Thriftbooks 

    • Initial Complaint

      Date:12/20/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Thriftbooks and paid for expedited shipping. The order has now been delayed and I will not receive it on time to take with me for the holidays.Thriftbooks REFUSES to call ***** and have the delivery address changed so that I can have my gift for my brother at the holidays. ***** states ONLY the shipper can change the delivery address, not the receiver.I am now going to have to pay to ship the book to my brother after the holidays and it is a collectible book. They are stating they are going to refund my purchase price but that does NOTHING for the stress and disappoint of not having anything for my brother for Christmas. Thriftbooks has the ability to change the delivery address with ***** yet are UNWILLING to do that. As a business they have fallen WAY SHORT on good customer service!I want compensation for having to now pay for shipping to my brother (expedited and insured). I also want compensation for the stress and GREAT disappointment of not having the book for the holidays because they LIED!! Thriftbooks has the ability to change the delivery address, yet they REFUSE TO DO SO!!!

      Business Response

      Date: 03/30/2025

      Greetings from ThriftBooks, 

      We are sorry to hear your experience was not a positive one.  We appreciate your feedback and use that to improve processes as well as communications.  We understand that this was frustrating for you and we issued a gift card to you in an effort to make it right.  Again, we sincerely apologize that the shipment arrived late and hope you would consider giving us another chance to provide your reading needs.

      All the best, 

      ThriftBooks

      Customer Answer

      Date: 04/05/2025

       
      Complaint: 22714022

      I am rejecting this response because it is almost FOUR MONTHS AFTER my order and when you had the opportunity to CHANGE the shipping delivery address with ***** because you did NOT ship as I requested AND PAID FOR, instead you used excuse after excuse and were TOO LAZY to make a simple phone call and correct YOUR MISTAKE! Even after I made multiple calls to Thriftbooks and *****.  I will NOT accept the gift card because I will NEVER do business with Thriftbooks again!!!!

      Sincerely,

      ***** ***********

    • Initial Complaint

      Date:12/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 6th, I ordered a book from **************************. The book was only available in new condition, and I paid $19.10 for the book. **** I added the item to my cart, the item page read that the item ships within 24 hours, and still reads such (screenshot provided of selling page.) **** I went to complete my checkout, again the shipping time was advertised as 8-12 days for delivery, and up to 48 hours for processing (screenshot provided.) **** I had not received notice that the item had shipped, I reached out to Thriftbooks' customer service team to check on the order on December 11th. Thriftbooks replied that "New" condition items have a 7-10 processing time before they ship. This was confirmed by two representatives (email chain transcript provided.) My complaint is that Thriftbooks' website does not mention the additional processing times for new books, only longer delivery times (screenshot of their shipping FAQ provided.) Knowing that the book would take longer to process AND deliver would have changed my decision to order from Thriftbooks. I feel that Thriftbooks' current advertisement of shipping times is therefore misleading, and would like them to update their website to better reflect accurate expectations for product arrival dates.

      Business Response

      Date: 04/01/2025

      Greetings from ThriftBooks, 

      We sincerely apologize for the confusion on the shipping time for the new item you ordered.  We have issued a full refund to you for this item in an effort to make things right for you.  The feedback regarding the information shown on the website has been forwarded to the appropriate team.  We appreciate your time in sharing your feedback as this helps us create a better experience in the future.

      Please let us know if we can be of any assistance in the future.

      All the best, 

      ThriftBooks

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I have ordered seven items from thriftbooks and got an email stating that my order would be shipped into shipments.I am in the middle of catching their mistake and they are purposely missing two items so that I can not get my full order I will not allow this to happen.I will not allow shady business practices to ruin my shopping experience with thriftbooks There are seven complete items and I have counted all seven in the original screenshot the second screenshot states that only five of my items will be shipped I will not allow this and it needs to be corrected as soon as possible or I will complain.I will not tolerate items missing from any of my orders

      Business Response

      Date: 04/01/2025

      Greetings from ThriftBooks, 

      We apologize for any frustration with your last order.  We have multiple warehouses across the country with different inventory in each.  While we do try our best to ship all items together to minimize packages, some items may ship separately from the warehouse(s) that has the title ordered in stock.  Again, we are sorry about your experience and hope that you will give us another opportunity to provide your reading needs.

      All the best, 

      ThriftBooks

    • Initial Complaint

      Date:12/10/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 26, 2024 I ordered two books from Thrift Books Global. I immediately received an email confirming my order and on the following day received an email stating my order was being processed and they would email me with tracking information. When I had not heard from them by Dec. 7th I attempted to look up my order on their site. First I was obligated to create an account to see my order which seems like coercion. When I found my order it showed my money had been refunded without further explanation. I emailed Thrift Books support to find out why my money had been refunded and received an email saying they owed me an apology. That their 'Fraud' software had canceled my order through no fault of my own. I emailed again and asked why I hadn't been informed, that these books were Christmas gifts. I received a form email explaining how to track my order but not responding to my question.

      Business Response

      Date: 04/01/2025

      Greetings from ThriftBooks, 

      We are truly sorry to hear about the experience you have had.  We strive to provide a secure platform for readers to order books, when an order is flagged by our system, in an effort to protect our customers, we do not send cancellation notification in the event it is fraudulent.  We understand that your order was flagged in error.  We took steps to prevent this from happening in the future.  

      Again, we do apologize for this and hope that you will use the gift card code provided to give us another opportunity to provide your reading needs.

      All the best, 

      ThriftBooks

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order and called to cancel within the hour. The representative I spoke with contacted her supervisor who told me the item was from a third party customer so the order was not showing up in the system. They said they noted my account to cancel the order and it will cancel when it shows up. 2 hours later I got a email saying it had been sent for processing of shipment. I called back and this time spoke with another customer service representative who told me they didn't have any record of my call. They said they couldn't cancel the order. This company is dishonest and try to steal peoples money. I asked for a refund and she said she would do one. I asked for a confirmation number and email and she said they don't provide any of that. They have poor communication, dishonest business practices and lack of transparency.

      Business Response

      Date: 04/01/2025

      Greeting from ThriftBooks, 

      We apologize for the experience you had.  While we were unable to cancel the order, we did issue a full refund p 12/9/24.  That should have posted within 2-5 business days.  If you did not see that refund, please contact a supervisor or manager with our customer service team.  Someone will be happy to assist further with that information.

      All the best, 

      ThriftBooks

    Thrift Books Global, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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