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ComplaintsforScreenPal
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am an educator and signed up for the educator price of $20 for the year, but I was charged ***** for the membership even though I reviewed the bill that I was going to be billed on the day I purchased my account and it said the $20 something amount. Once I saw what I was billed, I went into the app to see what membership I had, and I clicked on another membership level to see if that was the one I originally wanted, but it automatically upgraded me to that level and charged another ***** immediately. I then reached out to the company. I wanted to call their customer support number, but they do not offer a phone option, so I sent an email on July 29, 2022 telling them that I was supposed to only be charged the $20 membership and would like a refund. Right away I received an automatic reply saying, "Hi ***************************,Thanks for reaching out to Screencast-O-Matic! What's Next:Your request has been received and will be reviewed by our support staff during our business hours (Monday - Friday, 9AM - 5PM PT). We are experiencing an extremely high load of incoming requests currently. Please bear with us while we manage the high volume!" and that my ticket number was ##******##.When I didn't hear back from them, I filed another ticket with them (##******##), saying the same thing, and I received the same automatic reply. As of today, August 18, I have not received any communications back from them concerning either of my tickets.Business response
09/09/2022
Unfortunately this customers tickets got inadvertently closed. We have now responded back to the customer and refunded fully.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.