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ComplaintsforGo Trek & Expeditions LLC
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Complaint Details
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Initial Complaint
08/19/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My friend and I registered for a climb with this provider. My friend was instructed to pay $500 as a deposit, which he paid online. I paid by check the price posted on the website, which is $795. Two weeks before the climb, my friend had a positive COVID test, forcing him to cancel. I contacted the owner requesting to cancel and a refund of my overpayment (*******= 295). The owner refused. I said in that case I was still available to climb as I had not been exposed. The owner indicated he would no longer honor the price posted on his website, though he did not indicate what the new fee would be. I felt it best to cut my losses at that point. I am still seeking refund of my overpayment - no justification exists for why one person would be charged $500, the other $795 for the same cancellation.
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Contact Information
829 Metcalf St
Sedro Wooley, WA 98284
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.