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Find a Location

Sequim Auto Clinic has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSequim Auto Clinic

    Mobile Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Sequim Auto Clinic offers full service auto repair.

    Business Details

    Location of This Business
    887 E Washington St, Sequim, WA 98382-3521
    BBB File Opened:
    4/23/1997
    Years in Business:
    35
    Business Started:
    10/1/1988
    Business Started Locally:
    10/1/1988
    Business Incorporated:
    10/7/1988
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Marvin Fowler, President
    Contact Information

    Principal

    • Mr. Marvin Fowler, President

    Customer Contact

    • Mr. Marvin Fowler, President
    Additional Contact Information

    Website Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/29/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my car to Sequim auto repair to have the heater core replaced. This job required the dashboard to be removed and replaced at a cost of $800. When I got the car back the panel heat did not work. Also, the radio button was pushed in so I couldnt turn on the radio. I called the same day to report the issues and the owner told me that the panel heat problem was because the switch had gone bad. I though it was quite a coincidence that it picked this exact time to go bad. I took it in the next day. The mechanic tried stuffing paper in the back of the radio k*** When that didnt work they ordered a radio. The mechanic then told me, without checking, that the problem was the switch and it was only available through E bay or a wrecking yard and you couldn't guarantee they would be any good. I asked him if he could test the switch and he said yes. I brought the car back and was told by the mechanic they had hooked up another switch and all the systems work properly. After I got home I received a call from the owner saying I had insulted the mechanic and nobody in the shop wanted to work on my car. and the switch was not available through his the two suppliers, **** and Autorock . A quick ****** search proved that the part was available at both and also thru the **** dealership in ************ and 6 other websites. Did I feel insulted that that they were not being truthful, you bet!I called and told the owner about the parts availability and was told they would not work on my car. I asked him to install the switch and he refused. I think something is wrong behind the dash. The only way to prove me wrong is to install a new switch. My dilemma is, if I take it to another shop and it doesn't fix the problem, Sequim auto repair is off the hook and can say 'you did something wrong'. Then I have to pay $800+ to someone else to fix the problem. All I want is my car fixed and back to the condition it was when I brought it in to be repaired. Is that too much to ask?
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John P

    1 star

    02/15/2024

    Terrible customer service. They did not do what they told me that they would do. It is obvious that they care less about customer service by the owners tone of voice. This is the only time I have used their business. I made an appointment days ahead and they did not have the parts to start the job after I dropped my vehicle off at 8am. I was told at that time that they would be getting started on my vehicle would it be ready around 2pm, it was not ready. They new it would not be ready at 2pm and did not call me when they realized they needed to order parts. This is the new owner of the business and it does not have any customer service experience. They are in over their heads and I would be surprised if they last a couple of years. They have not owned this business vary long. Any positive ****** reviews are base on the original owners experience.

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