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Find a Location

Jomo Enterprises Inc has 1 locations, listed below.

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    Business ProfileforJomo Enterprises Inc

    Cell Phone Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Jomo Enterprises Inc offers cell phone, laptop, computer and console repair services.

    Business Details

    Location of This Business
    10600 Silverdale Way NW Unit D, Silverdale, WA 98383
    BBB File Opened:
    6/10/2019
    Years in Business:
    8
    Business Started:
    7/27/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Cell Phone Repair
    • Cell Phone Repair Gig Harbor
    • CPR
    • CPR Gig Harbor
    Hours of Operation

    Primary

    M:
    10:00 AM - 6:00 PM
    T:
    10:00 AM - 6:00 PM
    W:
    10:00 AM - 6:00 PM
    Th:
    10:00 AM - 6:00 PM
    F:
    10:00 AM - 6:00 PM
    Sa:
    10:00 AM - 6:00 PM
    Su:
    Closed
    Business Management
    • Mr. John Glad, Member
    Contact Information

    Principal

    • Mr. John Glad, Member

    Customer Contact

    • Mr. John Glad, Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    Last August I left my external hard drive (WD My Book Hard Drive for Mac 3 TB ) with this business. They said they would look at it and see if they could repair it. During the next couple of months I went on line a couple of times to see the repair status. I then called and was told that the guy who repairs this kind of device was in ********** and they were waiting for him to return. They said they would contact me. Nothing happened. I went back to the store at the beginning of this month and was told that they didn't have my device. They stated that their policy was to discard any items if the owner hadn't contacted them for 3 months, even though I had contacted them previously and was told that they would contact me about the repair when the guy had returned from **********. They offered to have the owner of the business call me (they refused to give me his number). Needless to say the owner has not called **** seek a conversation with the owner, an explanation, the return of my device, an apology, and to put on the record that this business screwed up badly.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Aaron B

    1 star

    04/12/2024

    I went into to have my phone repair under *********************** They repaired the screen and then it started to glitch, I had to take it back and found out that they used cheap parts. They then replaced the screen with a unit that the *** antenna was not working. I had the repair done for a month and did not notice the issue with the *** until trying to use it for directions. I took it back in and they said they say a **** in the ribbon cable to the antenna that is on the exterior of the screen assembly. I then had to come back a 4th time to have them replace it but it still did not work. I then started to have issues with the phone shutting off with the lightest bump. I have a coworker who use to do cell phone repairs so he asked to look at it and when removing the phone from the case, the rear panel popped open. When we looked closer, we could see that they did not use the correct sealant to seal the panel which meant if my phone would of gotten damp it would have ruined it. When the panel popped open 2 screws fell out of the phone. This is what made the phone restart all the time by shorting out the battery. I have been working with the owner of the store and he refused to fix his faulty repair and says that I did something to phone. I also canceled Square Trade and when with there recommended Assurant coverage. During this process, the owner tried to have me call in a clam that the phone had been damaged so he did not have to pay for his faulty repair. I would recommend not going to or using this store with the 3 month process I have been dealing with. I have used previous CPR stores before but the ********** ** one is a rip off.

    Local BBB

    BBB Great West + Pacific

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