ComplaintsforQuality Heating, Electrical & Air Conditioning Inc
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Complaint Details
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Initial Complaint
08/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Called the office have my condensation pump replaced on my split mini. I had to wait two and a half weeks in the August heat wave for an appointment and requested they come with a pump so it could be replaced that day. **** showed up to do a diagnosis without a replacement pump and said it would be over $1100 and he would have to order the pump ( more delay). He also wasnt able to go into the attic in his physical limitations. Ill fix it myself, but I had to still pay $109 for the visit and to be told what I already knew (pump needed to be replaced). I shouldnt have wasted my time calling Quality. If this company wants to keep customers, they should communicate better, listen to their customers, and provide better value. They are at the bottom of my list for hvac services. They were a waste of time and money.Business response
08/29/2022
During this period not only were we experiencing a significant heat wave, but our staff was significantly impacted with COVID absences. We will gladly refund their diagnostics call. Our bookkeper will be in on Thursday this week and we will place their refund check in the mail. We will reach out to the customer today and discuss their refund with them.
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Contact Information
9960 Silverdale Way NW Ste 14
Silverdale, WA 98383-8984
Business hours
Today,Closed
MMonday | 8:00 AM - 4:30 AM |
---|---|
TTuesday | 8:00 AM - 4:30 AM |
WWednesday | 8:00 AM - 4:30 AM |
ThThursday | 8:00 AM - 4:30 AM |
FFriday | 8:00 AM - 4:30 AM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.