ComplaintsforFastSigns
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My name is ***********************, Executive Director of ****************. I purchased a window cling from FastSigns in **************, ** and picked it up last week. ******* provided me instructions on how to apply it. However, I couldnt remember all the instructions she gave me because I wasnt trying to apply it same day. So, I emailed on 6/21 to get instructions and got one response. So today, 6/23, I called and spoke with ******** and tried to get instructions and she said that all she could email me was something about the masking side but I probably wouldnt know what side that is but I can come in and she can show me. I explain that I work a full-time job along with running a nonprofit organization and I am not taking time out of my workday to come up there for something that she can email me. She said that yall offer installation and I advised that I was not paying $125 for someone to put a sticker on our door. Im very frustrated with this company and as I told her you all will no longer get my business. This seems like a sales tactic to make people pay the $125 and has a nonprofit organization. I am very disgusted and that installation fee is not in our budget.Business response
06/23/2023
Each FASTSIGNS center is independently owned. Could you please remove any reference to my location and direct this complaint to the location involved.
Thank you,
***********************
Franchise Partner, **********, **********
Customer response
06/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Kymmollotkis *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.