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ComplaintsforCoastline Roofing & Construction, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 2020 I purchased my home with a new roof and 3 skylights installed by coastline roofing in March 2020; the warranty was transferred into my name upon closing . The roof has needed several different repairs:ie roofing tiles not cut properly, leaks, tiles not nailed down in a 6x20 area, and leaking skylights etc my skylights are continuously leaking and my electric bills were through the roof, literally! The company came out each time and repaired each individual issue except these three skylights. Last visit: May 2020 the employee : ******* diagnosed leaking 3 skylights and 2 other leaking areasrotting window wrap and the need to use weather stripping and new flashing and new tiles for each light. The company decided I did not have leaking skylights and refused to complete repairs.Business response
07/21/2023
I have never had any contract to work for this person. I installed the roof for the previous owner. The warrenty is non transferrable yet I still came to her house and did as she aked. Now she wants me to paint the tiny stains on the inside of the skylight curbs that were there before we replaced them. None of this is my problem. We are an extremely reputable company and stand behind our warrenties but this one has no warranty because we did not install it for her. We installed it for the previous owner. Furthermore we dont paint stains on the inside of skylight curbs that were there before we installed.Customer response
07/28/2023
The warranty was transferred legally into my name upon purchase as the roof and skylights replacement by coastline was purchased by the seller for the sake to me.
the previous 4 visits have also been under this same warranty
***************************** RN
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Contact Information
318 MINNESOTA ST
South Bend, WA 98586
Business hours
Today,9:00 AM - 4:00 PM
MMonday | 9:00 AM - 4:00 PM |
---|---|
TTuesday | 9:00 AM - 4:00 PM |
WWednesday | 9:00 AM - 4:00 PM |
ThThursday | 9:00 AM - 4:00 PM |
FFriday | 9:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.