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ComplaintsforATVTracks.net Property LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a order for a snow blower on 7-1-2022. it was going to ship by 7-15-2022. it never did so I called and got a new ship date of 8-15-2022 again it never shipped and I did not hear from the business. I called again and was told it will ship ****-2022 so after **** I called again and was told now it will ship 10-3-2022 so at this point I ask to cancel the order for a refund of the $4600 that I payed with a credit card. They canceled my order but charged me 3% ($138) I was never told of a cancelation fee I placed the order over the phone and I did receive a e-mail receipt that does not state anything about a 3% fee if they can not even get my item? I would like them to refund the addental $138 I do not believe it is legal to charge me 3% for a item they can not produce.Business response
09/23/2022
************************* place an order for a 48" snowblower on 7-1-2022. I was given a ship time by the factory and they missed it. The factory pushed it out a couple of times and ***** wanted to cancel the order. I told him we charge a 3% credit card fee for cancelations. I gave him back $4462. Sure enough the next day the snowblower shipped out. I can proved that tracking number if its relevant.
We do advertise a 5% cancelation fee but we have got better rates since the time that we posted your shipping and refund police. We are not trying to make money off returns.
https://www.atvtracks.net/shipping-policy
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Contact Information
11617 E Trent Ave
Spokane Valley, WA 99206
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.