![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforNicks Handmade Boots
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased boots August 31st and was charged immediately then shipped boots march 6th delivered March 10th as per the website they take an extended timeframe to build but the charged me on day one. after 1 month of light use I contact the company as the boots are already having issues, that even the company admits is a known problem and said "but unfortunately the glue doesn't always stay bonded as it should." Basically a 600 dollar pair of boots I have to re-glue back together every month. They have scammed me because they charge on day 1 of order so that when they show up 9 months later they can not have a credit card dispute filed. This is absolutely a scam and they do not stand behind there product they even have a video of all the "problems" they deem acceptable for the boots after 1 2 or 3 months of wear. I'm 30 and had plenty of boots separation at the seams after a month of very light use is not acceptable. The fact they charged me 600 plus bucks for these and now say it's normal is not acceptable at all. They admit that the shoes are falling apart and need to be glued. I am not accepting this as I was not shipped a bottle of glue with the boots nor was I told this is normal before purchase or I would have never bought them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.