Customer ReviewsforNicks Handmade Boots

My experience with Nicks boots is a red flag for any potential buyers of Nicks boots my fitting/appointment was in person at great cost of time and money to me ( my fault ) 5 months pass and the box finally arrived and was opened only to find that the wrong boots were built ( not hotshots ) no laces , and no boot oil , all those items are advertised to be in the box with the boots , the worse part I endured was the *************** and his entire team trying to get me to KEEP those boots , I also endured emails from the *************** stating that Nicks as a matter of company policy always does the right thing , *************** said in his email Nicks would build me the boots I ordered free of charge and I could keep the boots that were built this is false and wrong , this folks is a lie , Nicks demands the boots back , nicks says they refund your money (thankfully) but only when you send the boots back , as of this writing I havent been reimbursed and Ive sent the boosts back to Nicks

Something of note , the boots I ordered cost$714.33 boots no laces , no boot oil as advertised Boots received cost $550.00 when *************** and his team were pressed on this discrepancy his team offered only a $50 refund and pressured me to keep the boots that I didnt order ( fraud ) also Id like to point out the 5 plus month wait time for the order , its my belief thats so the credit card purchase cant be disputed by the customer, thats something to think about before doing business with Nicks boots and like I wrote previously the boots were demanded returned before any refund despite multiple emails stating I could keep them and nicks would ( make it right) by building the pair I ordered and sending them free of charge

This is the response that was submitted to Roger ***** on 1/20/21. Hi Roger, My name is Grant *********. I am the general manager at Nicks. I have been working closely with Micah on this case. First and foremost, I apologize that the RedX was missed on this order. That was 100% our fault. We take full responsibility for the mistake. As a policy, when we make a mistake, we fix it and make it right. Normally we exchange and replace the boot no questions asked. In this case, given the significant customization on the uppers, this boot will be nearly impossible for us to resell. I understand that is not your problem: it is our problem. But sometimes we ask our customers if they would be willing to work with us on a resolution for customized boots. Our boots are designed to be resoled without causing any integral compromises. Resoling this boot is as simple as reheating the sole, removing it, and attaching the correct sole in a new condition. Would you be open to this if we can guarantee that quality will not be compromised? Alternatively: 1) We can send you a return label, retrieve the boots from you, and remake a brand new set with the RedX. No problem! Your non-RedX boots will be tossed. 1) We can issue you a full refund per your request. The non-RedX boots will be tossed. 2) You can keep the boots as is and we can issue you a $150 dollar refund for the mistake. We would send your White's Boot back to you on our dime. 3) You can keep that pair and instead of rebuilding your White's, we would make a new pair with the RedX for you at a rebuild price $299. You would then have a RedX pair and a non-RedX pair....and you would still have your freshly rebuilt White's. A note on RedX soles. We built our flagship fire boot, the Hotshot, for nearly 3 decades without the RedX soles. We were "forced" into the RedX sole market when the 1977 NFPA Fire Boot standard was established. While the RedX has a "no melt" property, the non RedX has decades of testing on fire lines and holds up without issues. We actually discourage RedX soles unless your fire department 100% requires that the boots need to be NFPA certified. Again, I sincerely apologize for the mistake. Let us know how you would like to proceed. I am happy to give you a call tomorrow to discuss. Sincerely, Grant ********* ________________________________________________ Roger replied on the same day 1/20/21 by stating: Grant ********* , I appreciate you contacting me , After careful consideration of your response email and the options you presented I will choose option # 3 Option #3 I will keep this non redx pair A new redx pair will be built at a $299 rebuild price Whites are returned to me from Nicks free of charge I will call in tomorrow with a credit card number and pay for the redx pair Thank you Roger ***** ____________________________________________________________ As of 1/20/21, Roger has refused to speak with me on the phone to resolve the issue.

I did in fact call nicks boots and spoke with ***** I was told the boots MUST be returned IN ORDER TO RECEIVE A REFUND And the boots will be thrown in the dumpster , ***** emailed that as well , I have in fact returned the boots via *** store but have not received a Refund from nicks boots , nicks boots response that they give all kinds options to resolve an issue with a customer is false nicks just likes the public to see them virtue signaling, but what really happens is nicks is calculating and deceitful and does not fulfill anything they say they will do , how does a customer pay ****** for a pair of redx? Sole fire boots , fireboots have a ?sole , a large tag in the boot stating the fire boot rating and fire resistant thread , but thats all missed when built , instead nicks sends boots that are worth maybe $500.00 not fire rated at all , no laces , and no boot oil these are items that nicks says come with the boots , when emails were sent about these issues nicks wanted me to keep the boots even though they are clearly not what I ordered I am still waiting for a refund from nicks and I have returned their boots to them

I did in fact call and spoke with them , his team member demanded the boots returned before any refund would be issued, I have returned their boots to them via the *** store , since then nicks boots owner on nicks handmade boots ****** reviews has virtue signaled to the world that I could keep those boots which is inane because they demanded them back when I was fighting tooth and nail for a refund