ComplaintsforMike's Old Fashioned Donuts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/29/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 8/4/23, placed online order of a dozen donuts, to be picked up the morning of 8/7/23. When I arrived on 8/7/23 to pick up donut order, there was a sign on the door stating that the store was closed for the week for vacation. I have called the store three times, as well as sent two emails, requesting a credit of the $21.60 that was charged to my credit card. Each time I called, the employee stated they would speak to the owner, however I have received no feedback from the business nor a credit to my account. I very much appreciate any assistance you can provide me in receiving a credit for goods that I did not receive. Thank you for your time, ***********************Business response
09/04/2023
Before this complaint was filed, we had reached out to the purchaser asking for their address to send them a check. We were unable to credit back their credit card after working with our credit card processor. The check for their full refund has been sent.Business response
09/04/2023
Before this complaint was filed, we had reached out to the purchaser asking for their address to send them a check. We were unable to credit back their credit card after working with our credit card processor. The check for their full refund has been sent.Customer response
09/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it should be clarified that the business did not reach out to me until after I had filed my BBB complaint.i did receive a check yesterday from the business. Thank you for your time and assistance.
Sincerely,
*************************
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Contact Information
9219 E Sprague Ave
Spokane Valley, WA 99206
Business hours
Today,6:00 AM - 12:00 PM
MMonday | 6:00 AM - 12:00 PM |
---|---|
TTuesday | 6:00 AM - 12:00 PM |
WWednesday | 6:00 AM - 12:00 PM |
ThThursday | 6:00 AM - 12:00 PM |
FFriday | 6:00 AM - 12:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.