ComplaintsforGibraltar Steel Buildings, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/13/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
February this year, 2023, my husband (*****************) and I hired Gibraltar Steel Buildings to build us a new garage. There were some necessary amendments required by us to get this job completed such as: a building permit, a yard waiver from the neighbor, utilities moved such as gas line and irrigation, overhead power and cable lines moved, power pole moved via Avista, and pre existing garage and driveway removed. All except for the driveway was expeditiously done to prevent any delays for Gibraltars benefit. The driveway removal was agreed that Gibraltar would do this, but they havent. We have paid the required down payment of 33% in the amount of $14500.00 on March 2,2023. Plus the $608.50 building permit. We also paid Avista $1483.20 to have the gas line moved the following month in April 2023. This business committed to building us a Garage and had the build scheduled for October this year. We have had very little to no communication from the company about the build until I made several phone calls only to find out that the contact person we had selling us this contract had been retired a month before my inquiries. At that time I was informed that his son in law (whom we had not been introduced to)would be the contact person in charge of the build and that he would be doing the excavation in October, leading to a November build for the garage. Now he has reneged on the build claiming Spring is the earliest he can build due to problems that have come up with other job sites. I asked him if we should go with another company and have them refund our investment and he said he wont even consider that. I had him tell me verbally, as witnessed by my neighbor, who will sign an affidavit saying she heard him say, that We will have a garage this year, November, before winter. This is where the confidence in his ability to build has come into question and he has gotten very aggressive with me, even so far as to call me names; saying you know what you are? a bully.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
14407 E 12th Ave
Spokane Valley, WA 99037-9699
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.